Unit Director - Woodlands Teen Impact Center

Boys and Girls Clubs of The Northwest SuburbsCarpentersville, IL
Onsite

About The Position

Are you ready to be the person who changes everything for a teenager? At the Teen Woodlands Impact Center — part of Boys & Girls Clubs of the Northwest Suburbs — we believe the right mentor at the right moment can alter the entire trajectory of a young person's life. We're looking for a seasoned, mature professional ready to lead a 40,000 square foot facility, build and inspire a high-performing team, and deliver life-changing programming for over 550 middle and high school youth every day. This is more than a director role — it's a calling. The lessons you pass on, the confidence you help young people build, the doors you help them open — that impact doesn't end when they leave our doors. It follows them for life.

Requirements

  • Bachelor's degree in Youth Development, Social Work, Education, Nonprofit Management, or a closely related field (equivalent combination of education and experience considered)
  • Minimum 5 years of progressive experience in youth-serving programs, with at least 3 years in a management or director-level role
  • Demonstrated experience overseeing a multi-use facility or comparable physical plant (30,000+ sq ft preferred)
  • Proven ability to hire, develop, supervise, and hold accountable a team of 10 or more staff
  • Experience managing an organizational or departmental budget of at least $500,000 annually
  • Strong organizational and scheduling skills with ability to manage competing priorities in a dynamic environment
  • Excellent interpersonal and communication skills; ability to build trust with youth, families, staff, and community partners
  • Commitment to the mission and values of the Boys & Girls Club movement and Boys & Girls Clubs of the Northwest Suburbs
  • Must pass a comprehensive background check, required training, and have a valid driver's license

Nice To Haves

  • Experience working specifically with adolescents (ages 10–18) in an out-of-school-time or community-based setting
  • Familiarity with Boys & Girls Club of America standards, Youth Program Quality Assessment (YPQA), or similar quality improvement frameworks
  • Experience managing rental agreements, community partnerships, or earned revenue programming
  • Bilingual or multilingual abilities
  • CPR/First Aid certification (or willingness to obtain upon hire)

Responsibilities

  • Set and enforce building hours; develop and adjust operational schedules to meet program and community needs
  • Manage the scheduling and booking of all rentable and shared spaces, including coordination with external organizations and community partners
  • Oversee program resources, equipment, and specialized learning environments
  • Provide strategic vision for all Impact Center programming and member experiences serving middle and high school youth
  • Design, implement, and continuously improve enrichment, mentorship, academic support, and career readiness programming aligned with BGCA standards and organizational outcomes
  • Develop and implement annual program goals, priorities, performance measures, and outcome objectives
  • Identify emerging trends and innovations that enhance the Impact Center experience and increase youth outcomes
  • Ensure all program areas support academic success, workforce readiness, leadership development, healthy lifestyles, and social-emotional growth
  • Directly supervise and develop all teen program staff, including Program Specialists, Experience Coaches, enrichment instructors, front desk/reception personnel, and building monitors
  • Establish clear performance expectations, accountability systems, and professional development plans for all team members
  • Develop staff schedules that ensure appropriate coverage across all building hours and programming times
  • Conduct regular coaching conversations, performance evaluations, and leadership development activities
  • Foster a culture of professionalism, youth development best practice, excellence, and continuous improvement
  • Manage disciplinary processes in collaboration with HR as needed; address staff performance concerns promptly and constructively
  • Support succession planning and create leadership development opportunities for emerging leaders
  • Establish and monitor program quality standards across all Impact Center program areas
  • Conduct regular program observations, assessments, and reviews to ensure consistency and excellence
  • Analyze participation data, outcome measurements, and program effectiveness indicators to drive decision-making
  • Track and report program participation, outcomes data, and member progress to leadership and funders
  • Monitor member engagement, retention, attendance, and progression toward established outcomes
  • Ensure experiences are engaging, age-appropriate, culturally responsive, and aligned with youth development best practices
  • Oversee the front desk and reception team to ensure a consistent, high-quality experience for all members, families, and guests
  • Set service standards for member check-in, visitor management, phone and walk-in inquiries, and daily communications
  • Ensure front desk operations support accurate daily attendance tracking, membership management, and data integrity
  • Develop and maintain strategic partnerships with schools, colleges, businesses, community organizations, volunteers, and industry professionals
  • Expand opportunities for members through partnerships that support career exploration, workforce development, internships, mentorships, and experiential learning
  • Represent the organization professionally within the community and serve as an ambassador for the Impact Center
  • Collaborate with families and community stakeholders to strengthen member engagement and support youth success
  • Manage rental agreements, community partnerships, or earned revenue programming as applicable
  • Manage the teen division's annual operating budget with fiscal discipline and accountability
  • Monitor monthly expenditures against budget; identify and address variances proactively
  • Participate in the annual budget planning process; provide data-informed projections for staffing, programming, supplies, and facility needs
  • Support grant reporting and implementation; ensure programmatic deliverables and expenditure requirements are achieved
  • Identify cost efficiencies without compromising program quality
  • Contribute to organizational planning, strategic initiatives, and cross-functional projects
  • Support organization-wide events, initiatives, and special projects
  • Promote a culture that reflects the organization's mission, values, and commitment to youth development excellence
  • Champion innovation, collaboration, accountability, and continuous improvement throughout the organization

Benefits

  • health insurance
  • dental insurance
  • vision insurance
  • paid time off
  • professional development opportunities
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