Impact Director

City Year•Sacramento, CA

6h•$29 - $30•Hybrid

About The Position

The Impact Director serves as a core leader in the Impact Department and is responsible for managing the successful implementation of the Whole School Whole Child (WSWC) service model across a portfolio of 2 to 3 partner schools. This role coaches and develops 2-3 Team Leaders and 15-20 AmeriCorps members through their ten-month term of service, ensuring strong school partnerships, service fidelity, and a high-quality corps experience. In addition to portfolio management, each Impact Director leads a site-wide Specialization driving strategy and execution for that specific functional area across the entire Sacramento site. Reporting to the Managing Director of Impact, the Impact Director plays a key role in advancing the department’s goals, developing future leaders, and contributing to a culture of belonging, sustainability, and excellence at City Year Sacramento. The Impact Director will work in person at the City Year Sacramento office, as well as spend at least one day per week at each of their 2-3 assigned school campuses.

Requirements

Bachelor's degree or equivalent experience preferred
5+ years of professional experience, with 2+ years managing teams
Proven success in coaching and developing emerging leaders
Experience building and managing school or community partnerships
Strong organizational, communication, project management, and problem-solving skills
Ability to work in a fast-paced, adaptive, team-oriented environment
Commitment to equity, youth development, and public education
Passion for City Year’s mission and values and strong leadership values of your own
Authorized documentation to work in the United States of America
Criminal background history clearance to work with school-age children, depending on the position

Nice To Haves

City Year/AmeriCorps experience is a plus

Responsibilities

Ensure consistent execution of the WSWC model, focusing on whole-class support, small-group tutoring, and school-wide initiatives for attendance, positive behavior supports, and/or culture and climate.
Ensure fidelity to school-level service agreements and that both corps members and schools are executing the agreed-upon services.
Lead on-campus observations for all corps members to improve student engagement and achievement, as well as to support AmeriCorps members in implementing skills learned during training.
Monitor corps schedules, service delivery, and progress towards goals to ensure teams meet student growth targets and that each ACM is meeting annual goal of students supported with small group services.
Oversee the administration of all City Year assessments and surveys (DESSA, Student Experience Survey) and ensure student and corps -level data is used to inform coaching, planning, and performance improvement.
Directly manage 2–3 TLs and 15–20 ACMs, providing coaching and ensuring adherence to all policies, address any issues promptly and professionally.
Manage site-based challenges and escalate issues appropriately using established protocols.
Responsible for weekly time with each school team to support team development and positive team culture.
Use standardized program tools (e.g., check-in templates, accountability trackers, service calendars) to monitor and manage team performance and ensure members have the tools to be successful.
Conduct performance reviews, using consistent 1:1s with TLs and all school team members to maintain accountability and a culture of feedback.
Conduct check-ins with regularity to provide coaching, guidance, and performance feedback.
Drive efforts to maintain at annual corps retention goals for currently serving members and retention goals for first-year ACMs to apply for returning roles.
Serve as the primary liaison to 2-3 partner schools, facilitating partnership meetings and check-ins with designated school liaisons to maintain alignment on services, monitor implementation, and problem-solve as needed, proactively identifying opportunities and addressing barriers.
Represent City Year at school meetings and ensure that school partner voices inform service delivery and continuous improvement.
Maintain a high-engagement presence on campus by building rapport with diverse staff; this includes active engagement during recess to interact with school personnel.
Cultivate relationships to achieve high teacher and administrator satisfaction with services and ACMs impact on student achievement and school climate.
Facilitate content sessions during learning & development days and team-based training.
Identify and escalate training needs based on observations, school partner feedback, and team dynamics.
Support the L&D and other site points in delivering corps and TL training aligned with site priorities and arc of the year.
Collaborate with all members of the Impact Department to ensure consistency, equity, and quality across all schools.
Work with colleagues to align corps development with service goals.
Contribute to site-wide initiatives including service days, recruitment, member interviewing, Registration, alumni engagement, and cross-functional projects.
Participate in at least one site-wide committee and model engagement during all site sessions.
Participate in regular planning, reflection, and feedback meetings at the site and national levels.
Build a culture of belonging, inclusion, and values-driven service within and across staff and corps.
Plan and lead site L&D, Pre-Service Training (PST), and team-based training design for all ACMs.
Adapt HQ training materials to align with local site needs, cultural contexts, and school district requirements.
Lead compliance reporting for AmeriCorps requirements related to training.
Lead the design and execution of RACM Learning, including summer learning, the RACM retreat, and differentiated PD.
Lead RACM recruitment, including application windows, tracking, and collaborating with site staff for interviews.
Lead weekly Team Leader meetings and serve as a coach for senior corps members.
Manage cyschoolhouse (Salesforce) setup, including the importing and exporting of student and ACM data.
Update site PowerBI reports to ensure up-to-date data access for the site.
Build data literacy across the corps and staff by leading site-wide data reviews.
Design and execute all career and professional development sessions for ACMs.
Support ACMs in implementing professional development plans.
Lead monthly career cohorts helping members collaborate to further their professional skills.
Collaborate with HQ and partners to share up to date information on career and personal development resources with ACMs.