Unit Coordinator

Stamford Health•Stamford, CT

About The Position

The Unit Coordinator collaborates with internal and external resources to provide administrative and operational support to a clinical unit. Serving as a central contact for the wider community, the role provides customer service and supports patient-centered care. The Unit Coordinator liaises with physicians, nurses, ancillary staff, patients, families, and care partners. In a fast-paced environment, the role requires independent work and careful handling of highly confidential information that is critical to the organization’s efficient operation. The position is part-time, day shift from 7:00 AM to 3:00 PM, with every other weekend. Unit-specific competencies and requirements will be provided during orientation.

Requirements

Minimum high school diploma, GED, or equivalent.
Strong customer service and interpersonal skills.
Ability to work in a fast-paced environment.
Ability to adapt to changing priorities, immediate deadlines, and constant interruptions.
Advanced interpersonal and communication skills.

Nice To Haves

Competency with Microsoft Windows-based software.
Prior telephone reception experience is highly preferred.

Responsibilities

Greet people arriving at the unit and provide directions and information, responding to their needs and requests.
Protect patient rights to confidentiality and privacy, disclosing information only for professional purposes in collaboration with a licensed nurse.
Perform service recovery and communicate as part of the care team to achieve desired patient outcomes.
Maintain high service standards for patients, physicians, and other hospital departments.
Promote an environment of respect, accountability, teamwork, integrity, and compassion; avoid disruptive or negative behavior.
Participate in performance improvement initiatives.
Keep the unit orderly and efficient.
Orient patients, family members, and care partners to the Welcome Folder and its contents.
Prepare, compile, and maintain patient medical records on the nursing unit, including paper and paperless charts, from admission through discharge, in compliance with HIMMS Level 7 certification and using the current information system.
Comply with hospital attendance policies, department staffing policies, and rotations.
Manage competing tasks, plan daily work, set priorities, and allocate available resources with the care team.
Respond calmly and efficiently to crises, directing others concisely.
Participate in ongoing regulatory readiness compliance.
Manage unit communication systems, including phones, pagers, Vocera, patient call bells, and fax, to facilitate communication among the healthcare team, patients, families, and care partners.
Respond to patient call bells and Vocera, contact nursing personnel as appropriate, and follow through to ensure patient needs are met.
Communicate accurately and effectively with healthcare team members and related departments about patient care.
Keep unit caregivers informed of issues and policies affecting patient care or nursing practices by participating in shared governance.
Form and maintain effective working relationships with peers, managers, and other team members.
Provide clear direction and collaborate when appropriate.
Perform duties as assigned or requested to maintain a high level of service.
Maintain patient confidentiality at all times.
Use, navigate, and provide instruction on the electronic medical record.
Order and maintain equipment and use supplies safely and cost-effectively.
Complete required continuing training and education, including department-specific requirements.