Unit Coordinator

Mass General Brigham • Boston, MA

3d • Onsite

About The Position

The Unit Coordinator provides administrative support to unit-based and hospital-wide clinicians and staff and serves as a liaison among patients, visitors, and clinicians. The role organizes priorities, completes tasks on time, and manages confidential patient information. In partnership with nursing, the coordinator supports day-to-day patient flow by communicating about admissions, discharges, and transfers. The coordinator is expected to provide outstanding service during every customer interaction. Actual duties may vary by department. Patient care is not required.

Requirements

• High school diploma or equivalent required.
• One to two years of administrative support experience required.
• Experience cannot be accepted in lieu of a degree.
• Proficiency with office procedures and equipment, including filing, copying, scanning, printing, and faxing.
• Proficiency in Microsoft Office.
• Ability to proofread and edit written documents.
• Ability to use the phone system and standard office equipment.
• Ability to manage one's own time and the time of others.
• Strong verbal and written communication and interpersonal skills.
• Familiarity with medical terminology.

Nice To Haves

• Associate's degree in a related field.
• Certified Health Unit Coordinator credential from the National Association of Health Unit Coordinators (NAHUC).

Responsibilities

• Perform clerical and other duties to assist with the general administration of the floor or unit.
• Greet and interact professionally with patients, families, visitors, and coworkers in person and through communication tools.
• Receive, prioritize, organize, and manage information at the central nursing station and throughout the unit.
• Schedule consultations, tests, procedures, and patient transportation to other departments.
• Enter accurate and timely admission, discharge, and transfer information into the electronic medical record to support efficient patient throughput.
• Contact ancillary service departments to obtain equipment, services, and supplies; track their status and location; and use the designated process to identify and facilitate repairs.
• May assist the manager with payroll duties, staff scheduling, or supervision of unit secretaries.

Benefits

• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED