Unit Coordinator - BIDMC (Evenings/ 40hrs)

Beth Israel Lahey Health•Boston, MA

4d•$21 - $28•Onsite

About The Position

Be the hub of communication and coordination in a fast-paced hospital unit. In this role, you will support seamless operations while delivering outstanding service to patients, families, and clinical teams. This position is a 40-hour evening role, scheduled from 3:00 PM to 11:30 PM.

Requirements

High School diploma or GED
0–1 year of related experience
Customer service experience
Basic computer skills with web-based applications
Clear and professional written and verbal English skills
Collaborates effectively with team members
Provides respectful, service-oriented support in all interactions
Works effectively with general guidance
Applies standard practices across varied situations

Nice To Haves

Associate’s degree
Administrative experience in a healthcare setting

Responsibilities

Support smooth day-to-day unit operations
Coordinate admissions, discharges, and transfers with nursing and admitting teams
Help ensure providers have the supplies and information they need
Communicate details for tests and procedures
Assist with registration processes as needed
Respond promptly to call lights following BIDMC standards
Welcome and guide patients, families, and visitors
Provide helpful, non-clinical information
Deliver outstanding service in every interaction
Use key systems such as: Provider order entry, Bed tracking, Nurse call systems
Ensure accurate data entry and timely responses
Act as a resource for basic system troubleshooting
Troubleshoot printer, copier, and fax issues
Help maintain equipment and ensure proper usage and charging
Coordinate special equipment needs (e.g., specialty beds)
Maintain logs and support compliance-related activities (JCAHO)
Manage patient valuables securely
Track and investigate lost items
Maintain logs and escalate unresolved issues