Unit Coordinator - BIDMC (Full-time - Labor & Delivery)
About The Position
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. We are seeking a full-time Unit Coordinator to join our Labor& Delivery team! As a Unit Coordinator at BIDMC, you play a vital role in keeping the unit running smoothly and efficiently. Serving as a key link between patients, families, and clinical teams. You also coordinate daily patient flow, support admissions, discharges, and transfers, and partner closely with nurses to ensure seamless operations. In this fast-paced environment, your communication, organization, and commitment to exceptional service help drive a positive patient experience every shift. The schedule for this role is evenings, 3:00 PM – 11:30 PM.
Requirements
- High School diploma or GED required.
- 0-1 years of related work experience required.
- Prior customer service experience.
- Basic familiarity with computers.
- Ability to navigate at a basic level within web-based applications.
Nice To Haves
- Associate's degree preferred.
- Previous administrative experience in a healthcare setting.
Responsibilities
- Facilitates patient flow through the unit.
- Coordinates admissions with admitting, nursing staff, and the admission facilitator.
- Assists providers and ensures the availability of needed supplies.
- Obtains and communicates information for requested tests and procedures.
- Coordinates registration process for established protocols.
- Answers patient call lights in a timely manner and responds within the scope of the role, following BIDMC Call Light Standards of Practice.
- Greets and directs patients, families, visitors, and staff.
- Identifies self and provides informative, non-clinical information when requested by patients, families, staff, or visitors.
- Utilizes all available information systems that support unit-based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input.
- Serves as a point person for resolution of IS issues.
- Maintains basic competency in troubleshooting printer/copier/fax issues.
- Ensures patients are properly charged for equipment, supplies and outside purchases.
- Coordinates special purchase for patient care needs (e.g. specialty beds).
- Ensures that all equipment in the unit is adequately maintained.
- Maintains equipment logs.
- Performs/monitors activities related to JCAHO.
- Manages the unit-based patient valuable program.
- Investigates lost belongings, maintains tracking logs and provides detailed summary as requested.
- Reports unresolved losses to Operations Coordinator.
Benefits
- Comprehensive compensation and benefits
- Healthy and balanced life
- Vaccinated against influenza (flu)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
