Unit Coordinator - BIDMC Med/Surg (Per-diem)

Beth Israel Lahey Health • Boston, MA

5d • Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. We’re seeking a Unit Coordinator to join our Med/Surg team on a per-diem basis at BIDMC! Be the hub of communication and coordination in a fast-paced hospital unit. In this role, you will support seamless operations while delivering outstanding service to patients, families, and clinical teams.

Requirements

• High School diploma or GED
• 0–1 year of related experience
• Customer service experience
• Basic computer skills with web-based applications
• Clear and professional written and verbal English skills
• Provides respectful, service-oriented support in all interactions
• Works effectively with general guidance
• Applies standard practices across varied situations

Nice To Haves

• Associate’s degree
• Administrative experience in a healthcare setting

Responsibilities

• Support smooth day-to-day unit operations
• Coordinate admissions, discharges, and transfers with nursing and admitting teams
• Help ensure providers have the supplies and information they need
• Communicate details for tests and procedures
• Assist with registration processes as needed
• Respond promptly to call lights following BIDMC standards
• Welcome and guide patients, families, and visitors
• Provide helpful, non-clinical information
• Deliver outstanding service in every interaction
• Use key systems such as: Provider order entry, Bed tracking, Nurse call systems
• Ensure accurate data entry and timely responses
• Act as a resource for basic system troubleshooting
• Troubleshoot printer, copier, and fax issues
• Help maintain equipment and ensure proper usage and charging
• Coordinate special equipment needs (e.g., specialty beds)
• Maintain logs and support compliance-related activities (JCAHO)
• Manage patient valuables securely
• Track and investigate lost items
• Maintain logs and escalate unresolved issues

Benefits

• Pay Range: $20.50 - $27.59
• Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
• Vaccinated against influenza (flu)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED