Unit Clerk

WVU Medicine

10d

About The Position

Performs a wide range of clerical, receptionist, dispatching, and admitting/discharge duties in support of an assigned patient care department. The role supports patient admissions, transfers, and discharges; facilitates communication among patients, visitors, physicians, and departments; manages records and orders; and helps coordinate patient care logistics.

Requirements

High school diploma or equivalent.
Ability to read, write, and comprehend simple instructions.
Good verbal and writing skills.

Nice To Haves

Graduate of a Medical Assistant program or secretarial school preferred.

Responsibilities

Greet patients and complete admitting functions, including entering admitting information in the computer and locating and assigning beds.
Notify the referring physician of an admission when requested.
Communicate and process patient transfers, including completing computer functions for transfers within the same care area and coordinating receiving-department notification, bed assignment, and support associate dispatch for transfers to another care area.
Complete clerical discharge functions, disassemble patient records after receipt of a discharge order, schedule follow-up appointments, arrange transportation as needed, complete the discharge function in the computer, and fax discharge summaries to designated areas.
Coordinate ongoing communication to support efficient intradepartmental and interdepartmental operations, including timely communication about admissions, discharges, inter-hospital transfers, and patient deaths.
Answer telephone calls and patient intercoms courteously and promptly; route complete and accurate messages and dispatch appropriate personnel.
Welcome visitors and assist them with requests for information or help.
Provide physicians and others with requested patient or department information in accordance with hospital policy on release of patient information.
Enter written physician orders accurately and promptly into the EPIC system.
Generate Kardex and Medical Admission Records from Merlin after admission orders are entered and distribute them to appropriate individuals.
Schedule laboratory work, X-rays, and diagnostic procedures, and forward documents to appropriate individuals.
Complete laboratory requisitions and other forms according to departmental procedures; phone consults to other services promptly and accurately.
Maintain communication with other patient care departments, such as Dietary and Physical Therapy, to ensure patient care needs are met.
Coordinate patient transportation between departments and dispatch patient care personnel at the request of ancillary departments.
Organize and maintain patient and department records to support accurate and complete documentation.
Prepare patient identification bands and name tags accurately.
Assemble, maintain, and break down patient charts; review printed orders for stat, laboratory, and diagnostic tests and advise the RN of stat orders according to departmental procedure.
Record laboratory results reported by telephone and immediately alert the RN when the laboratory reports abnormal results.
Maintain office supply stock levels.
Compile statistical or unit activity data for the department as assigned.