Unit Clerk

Tohono O'odham Nation Healthcare•Sells, AZ

10d•Onsite

About The Position

Under general supervision, the Unit Clerk provides medical-clerical support for patient care and treatment in the Inpatient or Emergency Room at the Tohono O’odham Nation Health Care Hospital in Sells, Arizona. The role assists nursing and professional medical staff with clerical and other non-professional activities, initiating and following through on procedures throughout a patient’s care. Duties include reception, record keeping, and general support for unit staff, as well as addressing and resolving problem situations. The position works under the supervision of the Supervisory Clinical Nurse and may also receive assignments from the Charge Nurse. The position may require temporary relocation to other TONHC facilities: Sells Hospital, Santa Rosa Health Center, San Simon Health Center, and San Xavier Health Center. Depending on the area of assignment, some listed duties may not be required. Other job-related duties may be assigned.

Requirements

High school diploma or General Education Diploma.
One year of general work experience in the medical field.
Current certification in Healthcare Cardio Pulmonary Resuscitation (CPR).
Complete a Medical Terminology course within six months of hire.
Undergo a criminal background check and National FBI fingerprint check upon recommendation for hire, including a 39-month driving record.
May be required to possess and maintain a valid driver’s license, with no DUIs or major traffic citations within the last three years.
If required to operate program vehicles, meet the Tohono O’odham Nation tribal employer’s insurance requirements to receive a driver’s permit.
Depending on department needs, may be required to demonstrate fluency in both Tohono O’odham and English as a condition of employment.
Knowledge of Tohono O’odham culture, customs, and traditions.
Knowledge of applicable federal, state, and tribal laws, regulations, and requirements.
Knowledge of hospital admitting procedures and required documents for admission, transfer, discharge, AMA, or death.
Knowledge of medical problems treated by the various subdivision clinics and ability to make appropriate, timely referrals.
Knowledge of common medical terminology, anatomy, common drugs, correct spelling, and appropriate medical abbreviations.
Knowledge of confidentiality laws and requirements, specifically the Privacy Act of 1974 and HIPAA.
Knowledge of Electronic Health Record use and templates.
Knowledge of BCMA (Bar Code Medication Administration), BMW, and Time Force for Direct Hires.
Skill in answering and directing calls on a multi-line telephone system.
Skill in typing and using basic word-processing, spreadsheet, and database software.
Skill in providing superior customer service to internal and external customers.
Ability to handle multiple tasks and meet deadlines.
Ability to exercise independent judgment and carry out verbal or written instructions.
Ability to communicate efficiently and effectively verbally and in writing.
Ability to establish and maintain positive, effective working relationships with employees and the general public.

Responsibilities

Greet patients and visitors respectfully and courteously, and alert Security personnel to unauthorized visitors.
Receive incoming telephone calls and route them to patients, medical staff, or other departments; receive and distribute mail.
Schedule appointments with other medical services and arrange related needs, including requesting medical records and initiating requisitions for imaging and other procedures at outside or in-house facilities.
Assemble new admission charts; transcribe doctors’ orders; initiate lab requests and referrals; and file lab reports and other patient documents in charts and the Electronic Health Record.
Schedule appointments with outside facilities and coordinate patient transfers by contacting EMS dispatchers, ambulance drivers when applicable, PRC, and Tribal transportation.
Arrange transportation for patients receiving health care within or outside the Nation’s Hospital Unit and verify that records are complete and accurate before transfer.
Assist with patient discharge orders and determine the final disposition of patient charts after discharge.
When working in the applicable area, maintain and enter data for the updated ER Log in accordance with EMTALA and Joint Commission requirements.
Register patients by updating demographics, verifying insurance, and referring patients to a Benefits Coordinator when necessary.
Maintain and replenish forms and office supplies used by the unit.
Notify Housekeeping of routine requests such as linen and room cleaning, and submit routine unit work orders using TMA.
Process and maintain unit time-and-attendance records for full-time, part-time, and temporary employees using an automated system; accurately record hours worked and leave taken, review and audit records, research discrepancies, and answer employee questions.
Maintain current lists of patient admissions, discharges, diets, and Inpatient blood sugar information.
Attend monthly unit meetings and record minutes.
Promote Safety and Risk Management initiatives to help ensure patient, visitor, and staff security.
Complete and submit TMA requests.
Perform other job-related duties as assigned.