Unit Clerk

Tenet Healthcare • Detroit, MI

4d

About The Position

Under direct supervision and according to established policies and procedures, the Unit Clerk performs clerical, reception, logistical, customer service, and sitter duties for an assigned patient care service or nursing unit. The role operates an online computer terminal to transcribe orders and enter, retrieve, and correct patient information. Depending on the patient population, the Unit Clerk may review patient telemetry monitors and may perform other duties in support of the unit.

The position supports unit operations by maintaining records and supplies, organizing the care environment, coordinating equipment and technology, helping patients and visitors, assisting with patient-care processes, completing unit business tasks, and observing assigned patients when sitter assistance is needed.

Requirements

• High school graduate or equivalent.
• At least six months of prior job experience in which substantial computer use is a significant part of the job, or three credit hours of computer coursework or training, or an equivalent combination of coursework and experience.

Nice To Haves

• Previous hospital experience.
• Knowledge of medical terminology, such as completion of a medical terminology or transcription course, or unit clerk/unit secretary classes.

Responsibilities

• Manage paper medical record processes, including assembly, thinning, disposition as patients move through clinical areas, and forwarding records to Health Information Management at discharge in the appropriate format.
• Straighten and organize patient-care areas, including nursing stations, conference rooms, bulletin boards, and visitor areas.
• Order and maintain office and patient-care supplies and inventory; maintain unit logs and equipment books.
• Follow downtime procedures as delegated, prepare and label required forms for paper medical records, prepare downtime requisitions, and communicate orders or consults to appropriate parties.
• File and store records, pick up and return equipment or supplies from other units, and perform errands to departments such as the blood bank, laboratory, dietary services, and central sterile processing.
• Enter work-order requests into Tool Time, report outstanding requests to the next shift, enter CIS requests as directed, and replace printer and fax toner or paper as needed.
• Collect and record clinical and nonclinical data, prepare and copy paper charts as directed, verify unit census, and discharge patients from LINK when appropriate.
• Maintain unit technology and equipment, including rebooting designated programs, PCLA systems, and unit PCs; accounting for and securing devices; charging wireless phones and handheld devices; and ensuring office equipment is working.
• Manage telemetry equipment as directed, account for equipment, and notify clinical personnel of telemetry alarms according to unit protocol.
• Open help-desk tickets and enter Tool Time requests as needed.
• Participate in Patient Courtesy Rounds; greet and orient patients, families, and visitors; answer phones and call lights; and respond to simple patient requests.
• Prepare and send thank-you cards to discharged patients, schedule follow-up or discharge appointments and diagnostic testing, assist with the First Fill Program, maintain discharge logs, and support customer-service surveys at discharge.
• Orient new staff, arrange transportation at discharge or to other departments and non-DMC facilities, and maintain cab vouchers and bus tickets.
• Monitor PAL and notify nursing staff of stat and new orders; assist physicians and other prescribers with EMR and CPOE; page personnel as requested; and assist with medical-record copying and patient-property processes.
• Label patient rooms with appropriate information, maintain bedside clipboards and paperwork, and enter Bed Tracking data for bed cleaning.
• Attend required in-services and scheduled clerical meetings, check email, read memos, acknowledge staff meeting minutes within 14 days of posting, and support unit or site process-improvement initiatives.
• Observe and monitor assigned patients, accompany patients to clinical studies, document pertinent observations, and notify appropriate nursing personnel when necessary.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement savings plan with employer match.
• Paid time off (PTO).
• Career development and continuing education opportunities.
• Health savings accounts and healthcare and dependent flexible spending accounts.
• Employee Assistance Program.
• Employee discount program.
• Voluntary pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, and auto and home insurance. Benefit eligibility may vary by location and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED