Unit Clerk

PROMESA R.H.C.F.•New York, NY

32d•$26 - $28

About The Position

Under the supervision of the Program Director, the Unit Clerk performs confidential clerical and administrative work of moderate difficulty in an outpatient or residential program setting. The position supports all administrative functions for the program and provides quality customer service while maintaining professional relationships with employees, peers, and clients. The Unit Clerk handles clerical tasks and program records, including data entry, client rosters, staff schedules, census reports, and documentation in relevant reporting systems and electronic health record databases. Depending on the program setting, the role also supports outpatient reporting and outreach records or prepares resident charts and maintains consultation logs. The position coordinates treatment, enrollment, and discharge communications, ensures appropriate chart closure, and manages office and program supplies.

Requirements

High school diploma or GED required.
At least one year of experience as a Unit Clerk, Administrative Assistant, CNA, or in a related administrative position required.
Obtain Mandated Reporter training and certificate (two hours) before the hire date.
Excellent organizational and communication skills required.
Intermediate use of standard Microsoft Office and the Internet required.
Ability to multitask and work and function under pressure required.

Nice To Haves

Associate of Arts or Associate of Science degree in Administration or a related field preferred.
Bilingual Spanish/English strongly preferred.

Responsibilities

Provide quality, efficient customer service and maintain professional relationships with employees, peers, and clients.
Perform clerical duties, including filing, photocopying, scanning, faxing, emailing client documents, taking meeting minutes, data entry, and answering and redirecting telephone calls.
Assist with completing and maintaining documentation in STARS, HERDS, OASAS reports, and/or Sigma Care, as applicable and requested.
Generate client rosters, staff schedules, and documentation to maintain an accurate daily program census report.
Maintain the accurate client roster in the OASAS CDS system, including PI and PAS reports.
Reconcile and assist staff with applicable EHR databases, such as Avatar, NextGen, and AWARDS.
In outpatient programs, maintain data collection for the Methadone Annual Report, confirm client eligibility for car fare through PTAR, and document outreach communications for record keeping.
In detox and rehab programs, prepare resident charts for sick calls, inform the Medical Team and Nurse Managers of sick calls, and maintain a consultation record logbook for clients with ordered consultations.
Complete correspondence and communications relating to treatment, enrollment, and discharges, including clients lost to contact or who left against clinical advice.
Ensure appropriate closure of client charts in the EHR or charting system.
Order, store, inventory, and distribute office and program supplies.