Unit Clerk- NICU (NIGHTS)

Nemours Children's Health•Orlando, FL

3h•Onsite

About The Position

Nemours Children’s Health is seeking a full-time Unit Clerk for the NICU in Orlando, Florida, working the night shift from 7 p.m. to 7 a.m. The Unit Clerk provides clerical, reception, and secretarial support for an assigned nursing unit, working collaboratively with nursing staff and physicians and communicating effectively about patient and family needs. The role provides courteous, respectful customer service to staff, patients, families, and visitors, and helps ensure timely communication of patient-care and unit-related needs within and across departments. The clerk supports patient records and unit operations from admission through discharge, handles calls and communications, maintains office supplies, assists with visitor control and patient movement tracking, and may assist with transporting specimens, blood products, and patients. The position also requires willingness to cross-cover for a patient care technician when that employee is absent.

Requirements

One year of training beyond high school; high school diploma or GED.
Completion of a medical terminology course.
American Heart Association BLS certification required within 30 days of hire.
At least 6 months of experience.
Understanding of basic office skills, including proficiency using computers.

Responsibilities

Give a complete report to the charge nurse and/or incoming shift regarding new patients, transfers, discharges, and pending issues.
Facilitate communication of pertinent information to appropriate members of the health care team.
Assemble, label, maintain, and disassemble paper portions of patient charts from admission through discharge, and prepare them promptly for Health Information Management scanning into the electronic medical record.
Print electronic charts promptly when necessary and requested.
Initiate accurate and timely verbal, written, and/or electronic requests to other departments.
Address patient and family requests with care and respect, and help resolve needs through appropriate communication.
Maintain adequate stock of unit office supplies, paper, and forms.
Manage telephone calls promptly and courteously, communicating information effectively to team members.
Assist as requested with transporting lab specimens, blood products, and patients.
Cross-cover for a patient care technician in their absence.
Greet patients, families, guests, and clinical staff entering the unit; locate resources, patients, and nurses; and relay messages and information as indicated.
Assist with visitor control.
Use the communication console to answer patient calls, locate nursing personnel, and relay information appropriately, promptly, and pleasantly.
Track patient census and movement to other areas, ensuring the electronic record shows the correct patient location.