Unit Clerical Assistant - Acute Care (PT, Days)

Texas Children's Hospital•Houston, TX

2d•Onsite

About The Position

The Unit Clerical Assistant performs receptionist and clerical responsibilities for an assigned acute care unit, providing customer service to patients, families, visitors, and health care team members. The role helps maintain a welcoming, organized, and secure environment and supports efficient unit operations. The part-time schedule includes a variety of 8-hour shifts, including 7:00 AM–3:00 PM and 3:00 PM–11:00 PM. Weekend and holiday availability is required.

Requirements

High school diploma or equivalent.
One year of secretarial or administrative coordinator experience in a hospital or physician office.
Successful candidates must undergo respiratory fit testing in compliance with occupational health and safety standards.

Responsibilities

Serve as a receptionist for patients, families, visitors, and health care team members; provide information and deliver messages accurately.
Answer patient calls promptly and notify the appropriate clinician of patient needs.
Greet visitors courteously, provide visitor identification, and support compliance with visitation guidelines.
Maintain visitor, waiting, and rest areas and report concerns to the appropriate supervisor or security personnel.
Assist families and visitors with information about available services and local resources, as appropriate.
Maintain unit supplies, equipment, forms, records, and downtime orders in an organized manner.
Generate unit-based reports and coordinate unit and departmental meetings.
Enter, audit, and reconcile daily charges and follow up on discrepancies.
Notify providers of patient arrivals and discharges within established time frames.
Maintain unit communication devices and post patient assignments according to unit standards.
Respond appropriately during emergent situations by notifying personnel and preparing necessary charts, supplies, and equipment.
Participate in unit meetings, quality-improvement activities, professional development, and special projects.