Union Room Attendant

Marriott Vacations Worldwide•San Francisco, CA

27d

About The Position

The Union Room Attendant responds to requests from guests and other departments and cleans and prepares guest rooms and hallways. The role includes transporting a supply cart to assigned areas, following procedures before entering rooms, replenishing guest amenities, changing linens, making beds, cleaning bathrooms, removing trash and used room-service items, checking appliances, straightening furnishings, dusting and polishing surfaces, and vacuuming carpets. The attendant also follows company, safety, security, and quality standards; reports maintenance issues and hazards; maintains a clean, professional appearance and guest confidentiality; and provides courteous guest service while supporting team goals. The position requires availability for weekends and holidays and includes physical activity such as standing, walking, bending, reaching, and handling objects weighing up to 25 pounds without assistance.

Requirements

Attention to customer service and a professional, pleasant personality.
Availability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to reach overhead and below the knees, bend, twist, pull, and stoop.
Ability to stand, sit, or walk for an extended period of time.

Responsibilities

Respond promptly to requests from guests and other departments.
Fill and transport a supply cart to the assigned area.
Follow room-entry procedures, including ensuring vacancy before entering.
Replace guest amenities and supplies in rooms.
Replace dirty linens and terry with clean items; make beds and fold terry.
Clean bathrooms and remove trash, dirty linen, and room-service items.
Check that room appliances are present and in working order.
Straighten desk items, furniture, and appliances; dust and polish surfaces and remove marks from walls and furnishings.
Vacuum carpets in guest rooms and hallways.
Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and store flammable materials properly.
Maintain a clean and professional uniform and appearance and protect confidential company information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, support team goals, and meet quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.