Union Concierge - 95 Wall

UDR - Opening Doors to your future•New York, NY

6h•Onsite

About The Position

The Union Concierge maintains company customer service standards within the community and provides high-quality service to residents. The role handles administrative functions related to residents’ needs, leasing, and resident activities, and implements programs to support resident satisfaction. The concierge greets visitors and residents, handles calls, and assists with resident issues. The position reports directly to the Community Director, Senior Community Director, or Lead Service Manager and does not supervise others. The concierge manages the front desk, welcomes residents and visitors, controls access to the entrance, responds to resident requests, and assists with service requests. The role also provides community communications, coordinates resident events within budget, monitors amenities, supports service-team follow-up, manages telephone calls and packages, and coordinates additional services where applicable. Other duties may be assigned as necessary. The position requires a high school diploma or equivalent and one to three years of experience as a concierge or in related customer service. Candidates must become active members of the Union within 30 days of employment. Experience in hotel properties, rental operations, or a related upscale service business is preferred; certified notary status is a plus. The work takes place in a normal office environment, with access to all interior and exterior areas of the community and periodic exposure to outdoor conditions. Shifts will vary.

Requirements

High school diploma or equivalent.
One to three years of experience as a concierge or in related customer service.
Must become an active member of the Union within 30 days of employment.
Knowledge of organizational and community policies and procedures, and ability to apply them to everyday issues.
Ability to present information effectively to prospective and current residents.
Knowledge of the demographics surrounding the assigned community.
Self-motivated, positive team member with effective communication and client-relations skills.
Knowledge of basic office practices and procedures, including filing and maintaining fiscal records.
Initiative and problem-solving skills, and ability to establish priorities and coordinate work activities.
Professional, friendly telephone and greeting skills; demonstrated customer-service experience.
Professional verbal and written communication skills and an outgoing personality.
Ability to create, compose, and edit written materials.
Ability to work with residents, prospective residents, vendors, contractors, company managers, and associates.
Polished interpersonal skills.
Knowledge of computer systems and applications; proficiency with the internet and internet searches.
Highly proficient computer skills, including spreadsheets, word processing programs, internet, and email.
Mobility sufficient to travel, with some bending, stooping, and stretching; occasional lifting of items weighing up to 30 pounds.
Eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
Normal hearing and eyesight to record, prepare, and communicate appropriate reports.
Regular and consistent attendance.

Nice To Haves

Experience in hotel properties, rental operations, or a related upscale service business.
Certified Notary.

Responsibilities

Manage the front desk and serve as the first greeter for residents, prospective residents, vendors, and contractors.
Provide excellent customer relationship management, including offering refreshments to guests waiting for leasing or move-in staff when appropriate.
Ensure the entrance is accessed only by authorized individuals.
Respond to resident requests and inquiries and address concerns in accordance with company customer service standards.
Enter residents’ service requests into the system when they come to the front desk for assistance.
Provide community communications through the computer portal and postings, on a daily, weekly, or monthly basis.
Plan and coordinate resident events, such as meetings, parties, cooking nights, and movie nights, in collaboration with the Community Director or Property Manager and within budget.
Manage and maintain amenities, and report deficiencies to the Service Manager or Community Director/Property Manager when able to leave the front desk.
Assist the Service team with follow-up as needed, including printing service requests or calling vendors for the Service Manager.
Answer telephone calls promptly and professionally, direct callers, or take messages.
Manage the package room by accepting packages, notifying residents, and locating and distributing packages to the correct residents.
Coordinate additional services when applicable, such as dry cleaning receipt and pickup, transportation, tickets, flowers, and pet services.
Manage the key policy and process by providing keys to residents or contractors and documenting them in accordance with the policy.
Provide information about local shopping, dining, nightlife, and recreational destinations.
Perform other duties as assigned or necessary.