Unified Capabilities (UC) NOC Technician 3

P W Communications Inc•Ogden, UT

3d•$52,000 - $56,000•Onsite

About The Position

The Unified Capabilities (UC) NOC Technician 3 supports the Digital Modernization Sector and DoD Enterprise and Cyber Operations (DECO) on the Global Solutions Management Operations II (GSMO-II) program. The position directly supports DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC), serving the Defense Information Systems Agency (DISA), the Department of Defense, and national security organizations. The technician performs network operations and incident management for voice and IP network services, including customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks. The role works with customers, UC stakeholders, and organizational leaders to maintain network availability and reduce mission and operational impacts. It involves rotating shift work, including nights and weekends, and is not eligible for remote work.

Requirements

High school diploma or equivalent.
2–4 years of prior relevant experience.
DoD-8570 IAT Level 2 baseline certification, such as Security+ CE or equivalent, before the start date.
Ability to work in a 24x7 shift-work environment.
Active DoD Top Secret security clearance.
U.S. citizenship.
General understanding of voice infrastructure and IP network topologies.

Nice To Haves

Tech control facility or cyber transport experience.
Circuit actions experience.
Experience with Microsoft Office applications, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
Experience with one or more of the following: alarm surveillance, call routing, Session Initiation Protocol, media call flow, packet capture analysis, or Juniper IP technologies.
Knowledge of one or more of the following: routers, switches, crypto devices, Cisco, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), or DSN Core.

Responsibilities

Create, update, and resolve unclear problems and issues using broad knowledge of network architecture and the ServiceNow platform.
Notify appropriate points of contact about incidents affecting essential or heightened-awareness networks, circuits, or locations.
Execute network operations, including configuration and analysis of customer circuits across TDM and SIP trunks.
Work with customers, UC stakeholders, and internal and external leaders to maximize network availability and minimize or eliminate mission and operational impacts.
Proactively monitor network alarms using platform-specific network management tools.
Support customers, including providing global situational awareness support.
Verify service restoration after customer-initiated tickets are resolved.
Provide timely situational awareness to leadership and impacted communities from discovery and ticket creation, using approved communication methods.
Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
Use incident management applications to document outages, degradations, isolations, escalations, and resolutions throughout service-impacting network incidents.
Maintain configurations for route plans, route lists, device profiles, calling search spaces, and route partitions.
Assess network incidents or configuration deficiencies and recommend resolutions.
Develop or recommend solutions and processes for UC and DRSN operations.