Unified Communications Administrator - Level 3

The Bison Group•Reston, VA

About The Position

Bison Group is currently seeking a talented Unified Communications and Collaboration (UC&C) Operations Technician to provide maintenance and advanced support for customers globally. The successful candidate would be joining a team that provides multiple services in the realm of UC&C to include Video Teleconferencing (VTC), Voice over IP (VoIP), Instant Messaging (IM), Presence, Audio/Video Streaming with some Public Branch Exchange (PBX) phone support within the enterprise. Responsibilities are based on tiered skill level for resolution supporting customers on all managed DCE/DTE plus scheduled or active Video Teleconferences. Candidate will become familiar with the use of Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Vbrick Rev, Integrated Management Controller (IMC) and various other tools as required.

Requirements

TS/SCI security clearance with the ability to obtain a CI poly prior to start
IAT II certification (mandatory)
CCNA

Nice To Haves

Network +
ITIL Foundations or Agile Foundations

Responsibilities

Provide technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager.
Provide technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services.
Experience with Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
Ability to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects.
Utilize knowledge of network topology; along with networked hardware and software tools listed above.
Provide VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
Utilize ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests.
Perform IOS and Software upgrades.
Possess understanding of dialing protocols to include H.323, E.164 and SIP.
Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses.
Assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment.
Perform patching and ensure compliance with network security policies/procedures.
Creating/reporting notifications according to standard operating procedures.
Assist in responsibilities and participate in special projects as tasked by Management.