Unified Communications Administrator - Level 3

The Bison Group•Charlottesville, VA

5d•$150,000 - $170,000

About The Position

Bison Group is seeking a Unified Communications and Collaboration (UC&C) Operations Technician to provide maintenance and advanced support for customers globally. The role supports UC&C services including Video Teleconferencing (VTC), Voice over IP (VoIP), Instant Messaging (IM), Presence, audio/video streaming, and some enterprise PBX phone support. Responsibilities are tiered by skill level and include supporting managed DCE/DTE equipment and scheduled or active video teleconferences. The administrator will use tools and systems such as Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Vbrick Rev, Integrated Management Controller (IMC), and other tools as required. The role also involves troubleshooting, upgrades, security compliance, customer support, training, documentation, and participation in special projects. The position requires a TS/SCI security clearance and the ability to obtain a CI polygraph before starting, along with an IAT II certification and CCNA. Candidates must meet one of the listed education-and-experience combinations. Bison Group offers medical, dental, vision, life, and disability insurance, as well as accrued PTO including vacation, sick leave, and holidays. The stated salary range is $150,000–$170,000.

Requirements

TS/SCI security clearance, with the ability to obtain a CI polygraph before starting.
IAT II certification (mandatory).
CCNA.
Meet one of these minimum education and experience combinations: High School/GED plus 9 years; associate degree plus 7 years; bachelor's degree plus 5 years; master's degree plus 3 years; or Ph.D. plus 1 year.
Technical knowledge of VoIP/PBX telephony systems, software, hardware, telecommunications standards, and Cisco Unified Communications Manager.
Technical knowledge of IM systems such as Cisco Jabber, Webex, or Microsoft Teams, and Presence Services.
Experience with audio/video streaming, including set-top boxes, Vbrick Rev, and Cisco IMC.
Technical knowledge of VTC equipment, including TMS, CODEC, MCU, and CMS.
Understanding of network topology and networked hardware and software tools.
Understanding of dialing protocols including H.323, E.164, and SIP.
Ability to provide technical guidance and training to lower-skill employees.

Nice To Haves

Network+ certification.
ITIL Foundations or Agile Foundations certification.

Responsibilities

Provide technical knowledge of VoIP/PBX telephony systems, software, hardware, telecommunications standards, and Cisco Unified Communications Manager.
Provide technical knowledge of instant messaging systems such as Cisco Jabber, Webex, or Microsoft Teams, and Presence Services.
Support audio/video streaming, including set-top boxes, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
Provide technical support for VTC equipment such as TMS, CODEC, MCU, and CMS.
Provide system, equipment, and specialized training, technical guidance to lower-skill employees, and support to engineering on projects.
Use knowledge of network topology and the listed networked hardware and software tools.
Provide VTC services and support, including scheduling, monitoring, administrative support, and technical assistance to customers.
Use ticketing software to manage and prioritize workload and resolve break/fix issues and service requests.
Perform IOS and software upgrades.
Troubleshoot common UC&C issues, including endpoint, bandwidth saturation, profile, and misconfiguration issues, and perform root-cause analyses.
Assist in developing training materials, local guides, and Standard Operating Procedures (SOPs) for the UC environment.
Perform patching and ensure compliance with network security policies and procedures.
Create and report notifications according to standard operating procedures.
Assist with responsibilities and participate in special projects as assigned by management.