Unified Collaboration (UC) Engineer

Verizon•San Diego, CA

1d•$109,500 - $209,000•Hybrid

About The Position

Verizon is seeking a Unified Communications Engineer to provide UC engineering and operational support for the U.S. Navy NMCI UC Infrastructure. The role serves as a subject matter expert for operations support and service delivery across Navy enterprise VoIP, video teleconferencing (VTC), and general Unified Collaboration systems. The engineer uses broad knowledge of unified communications, networking, servers, and telecommunications to design, configure, implement, and troubleshoot Navy UC systems and applications, including Tier III resolution, Tier IV support, and implementation projects. The position is hybrid, with a defined work location that includes working from home and at least three days per week in the office, as set by the manager. The scheduled workweek is 40 hours. The annual salary range for a full-time schedule is $109,500 to $209,000, varying by location, skills, and experience.

Requirements

Bachelor’s degree or four or more years of work experience.
Four or more years of relevant experience, demonstrated through work experience and/or military experience.
Active Secret Security Clearance or ability to obtain one.
Located near a Navy base, such as San Diego or Norfolk.
DOD 8570 compliant with Security+.
Federal government or military agency experience in the telecommunications space.
Four or more years of in-depth experience supporting Cisco and Ribbon UC and Collaboration product suites.
Experience with Cisco Unified Call Manager (CUCM), Cisco Unity Connection Server, Cisco Video Communication Server (VCS), Cisco Telepresence MCU Chassis, Cisco Meeting Server (CMS), CUCM IM and Presence Services, Cisco Unified Attendant, Cisco Emergency Responder, Cisco Prime, and Cisco Telepresence Management (TMS).
Experience with Session Border Controllers, Ribbon SBC, RAMP, and Analytics.
Proven experience and solid understanding of SIP and PRI circuits.

Nice To Haves

Bachelor’s or master’s degree in Computer Science or Information Technology.
Strong knowledge of networking principles.
Excellent testing and troubleshooting skills.
Strong verbal and written communication skills.
Exceptional documentation skills, including the ability to clearly articulate technical designs, issues and constraints, procedures, and network assessments.
Cisco CCNP Collaboration, Ribbon Technologies, or related experience.

Responsibilities

Work as part of the UC team to maintain enterprise Cisco voice, video, and presence systems.
Understand codecs and protocols used in Cisco and Ribbon technologies.
Implement Cisco and Ribbon gateways.
Assist with basic network troubleshooting.
Create, maintain, and update voice and video systems documentation.
Support IP communication networks in operations.
Mentor and develop junior personnel.
Provide Tier III resolution and Tier IV support, troubleshoot and resolve problems, and support varying implementation projects.

Benefits

Medical, dental, and vision benefits.
Short- and long-term disability insurance.
Basic and supplemental life insurance.
AD&D insurance.
Identity theft protection.
Pet insurance.
Group home and auto insurance.
Matched 401(k) savings plan.
Up to 8 company-paid holidays per year.
Up to 6 personal days per year.
Paid parental leave.
Adoption assistance.
Tuition assistance.
Newly hired employees receive up to 15 vacation days per year, with additional vacation as service increases.
Potential premium pay, such as overtime, shift differential, holiday pay, and allowances.