Unified Collaboration (UC) Engineer
About The Position
Verizon is seeking Unified Communications Engineers to provide engineering and operational support for the US Navy NMCI Unified Communications infrastructure. The role serves as a subject matter expert for operations support and service delivery across Navy enterprise VoIP, video teleconferencing (VTC), and general Unified Collaboration. The engineer applies broad knowledge of unified communications, networking, servers, and telecommunications to design, configure, implement, and troubleshoot Navy systems and applications. Work includes Tier III resolution, support for Tier IV, implementation projects, and troubleshooting and resolving problems.
Requirements
- Bachelor’s degree or four or more years of work experience.
- Four or more years of relevant experience, demonstrated through work experience and/or military experience.
- Active Secret Security Clearance or the ability to obtain one.
- Located near a Navy base, such as San Diego or Norfolk.
- DOD 8570 compliant, including Security+.
- Federal government or military agency experience in the telecommunications space.
- Four or more years of in-depth experience supporting Cisco and Ribbon unified communications and collaboration product suites.
- Experience with Cisco Unified Call Manager (CUCM), Cisco Unity Connection Server, Cisco Video Communication Server (VCS), Cisco Telepresence MCU Chassis, Cisco Meeting Server (CMS), CUCM IM and Presence Services, Cisco Unified Attendant, Cisco Emergency Responder, Cisco Prime, and Cisco Telepresence Management (TMS).
- Experience with Session Border Controllers, Ribbon SBC, RAMP, and Analytics.
- Proven experience and a solid understanding of SIP and PRI circuits.
Nice To Haves
- Cisco CCNP Collaboration, Ribbon Technologies, or related experience.
- Bachelor’s or Master’s degree in Computer Science or Information Technology.
- Strong knowledge of networking principles.
- Excellent testing and troubleshooting skills.
- Strong verbal and written communication skills.
- Exceptional documentation skills to clearly articulate technical designs, issues and constraints, procedures, and network assessments.
Responsibilities
- Maintain enterprise Cisco voice, video, and presence systems as part of the UC team.
- Understand codecs and protocols used in Cisco and Ribbon technologies.
- Implement Cisco and Ribbon gateways.
- Assist with basic network troubleshooting.
- Create, maintain, and update voice and video systems documentation.
- Support IP communication networks in operations.
- Mentor and develop junior personnel.
- Provide Tier III issue resolution and Tier IV support.
- Participate in implementation projects and troubleshoot and resolve problems.
Benefits
- Medical, dental, vision, short- and long-term disability, basic and supplemental life insurance, and AD&D insurance.
- Identity theft protection, pet insurance, and group home and auto insurance.
- Matched 401(k) savings plan.
- Up to 8 company-paid holidays per year and up to 6 personal days per year.
- Paid parental leave.
- Adoption assistance.
- Tuition assistance.
- Potential premium pay, such as overtime, shift differential, holiday pay, and allowances.
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service.
- Incentive-based compensation with potential to earn more.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
