Unified Communications Engineer
About The Position
Hospital Sisters Health System (HSHS) is seeking a Unified Communications Engineer to ensure the stability and integrity of in-house voice, video, and wireless telecommunications services. Under direct or general supervision, the engineer participates in installing, monitoring, maintaining, supporting, and optimizing telecommunications hardware, software, and communication links. The role also analyzes and resolves telecommunications hardware and software problems in a timely and accurate manner. This position is in the IT department within Corporate Services at St. Elizabeth Hospital in O’Fallon, Illinois. It is full-time, scheduled for 40 hours per week, and hybrid, with on-site work as needed. Internet access must provide download speeds of at least 20 Mb, upload speeds of at least 6 Mb, and latency under 100 ms; higher speeds and lower latency are preferred. HSHS is a healthcare system serving communities in Illinois and Wisconsin through 13 hospitals and numerous community-based health centers and clinics. Its 13,000+ colleagues work according to the values of respect, care, competence, and joy, with a focus on patient care and continually improving processes, procedures, and outcomes through technology and treatments.
Requirements
- Associate degree in Computer Science or a related field, or a high school diploma or equivalent plus three years of information technology experience in lieu of the associate degree.
- At least 20 Mb download speed, 6 Mb upload speed, and latency under 100 ms for internet service.
Nice To Haves
- One year of experience configuring and supporting Cisco Unified Communications or Avaya infrastructure.
- One year of experience troubleshooting to isolate and diagnose issues in large-scale voice implementations.
- One year of experience with telecommunications or network systems, protocols, and standards such as Ethernet, LAN, WAN, SIP, H.323, G.711, and T.38.
- Preferred internet speeds of 100 Mb or higher download and 10 Mb or higher upload, and latency under 60 ms.
Responsibilities
- Ensure the stability and integrity of in-house voice, video, and wireless telecommunications services.
- Participate in the installation, monitoring, maintenance, support, and optimization of telecommunications hardware, software, and communication links.
- Analyze and resolve telecommunications hardware and software problems in a timely and accurate manner.
Benefits
- Medical, prescription, dental, and vision coverage for eligible colleagues.
- Paid Time Off combining vacation, sick, and personal days.
- Retirement benefits including HSHS contributions.
- Educational assistance up to $5,250 per calendar year and tuition discounts at select colleges, with no waiting period.
- Adoption assistance up to $7,500.
- Wellness program with incentives.
- Employer-paid life insurance.
- Short-term and long-term disability coverage.
- Flexible spending accounts.
- Employee assistance program.
- Identity theft coverage.
- Colleague rewards and recognition program.
- Discount program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
Associate degree
