Technology Engineer, Unified Communications

Community Health Systems Professional Services Corporation • Franklin, TN

1d

About The Position

The Technology Engineer supports the design, implementation, and optimization of enterprise technology solutions. The role collaborates with cross-functional teams to configure and integrate technology components that support system performance, stability, and scalability. The Technology Engineer contributes to system enhancements, troubleshooting, and operational support within assigned technology domains.

The position configures and maintains enterprise technology solutions in alignment with business requirements and system standards; participates in platform upgrades, patches, and integrations; troubleshoots moderate technical issues and escalates complex problems; contributes to system design and documentation; and collaborates with business and technology stakeholders to turn functional requirements into technical solutions. It also supports upgrades, replacements, and maintenance under established change-management processes, maintains regular and reliable attendance, and complies with applicable policies and standards.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or Software Engineering, or equivalent.
• 3–5 years of experience in technology engineering, systems engineering, or enterprise IT support roles.
• Understanding of enterprise technology lifecycle and operational support processes.
• Ability to analyze and troubleshoot technical and system integration issues.
• Effective written and verbal communication skills for technical and business audiences.
• Familiarity with scripting, automation tools, or configuration-management practices.
• Ability to manage multiple tasks and priorities in a dynamic environment.

Nice To Haves

• Hands-on experience managing carrier requests, opening and resolving repair/trouble tickets, configuring call forwarding, and managing call paths.
• Experience maintaining and managing enterprise telephone-number inventories.
• Expertise in executing full carrier number-porting processes and navigating standard porting timelines.
• Experience or familiarity with Cisco enterprise communication systems, including Cisco Webex DI (Dedicated Instance), Cisco CUCM (Unified Communications Manager), and Cisco Unity.

Responsibilities

• Configure and maintain enterprise technology solutions in alignment with business requirements and system standards.
• Participate in system upgrades, patches, and integrations across enterprise technology platforms.
• Troubleshoot and resolve moderate technical issues and escalate complex problems as appropriate.
• Contribute to system design activities and maintain configuration and system management documentation.
• Collaborate with business and technology stakeholders to translate functional requirements into technical solutions.
• Support system upgrades, replacements, and maintenance activities in accordance with established change-management processes.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level