Unified Communications Engineer

Koniag Government Services•Huntsville, AL

1d•Onsite

About The Position

Koniag Information Technology Services (KITS), a Koniag Government Services company, is seeking a Unified Communications Engineer with a secret clearance to support an Army customer in Huntsville, Alabama. The position requires on-site presence and supports the global UC/VTC network providing telepresence, videoconferencing, and teleconference services to Army enterprise customers worldwide. The engineer will provide support for the management, configuration, installation, and maintenance of the Army Materiel Command’s Unified Communications and Video Teleconferencing network. The role focuses on enterprise UC systems, video conferencing technologies, and security compliance in a DoD environment.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; or an equivalent combination of education and experience.
At least 2 years of experience supporting UC/VTC systems and infrastructure.
Experience with Cisco collaboration products and technologies.
Background supporting enterprise communication systems.
Knowledge of H.323 and SIP protocols.
Experience with Cisco Meeting Servers, Video Communication Servers, or similar platforms.
Knowledge of video conferencing infrastructure components and architecture.
Understanding of telepresence systems and technologies.
Experience configuring and maintaining UC soft-client solutions.
Familiarity with virtualized communication appliances.
Knowledge of security compliance requirements and vulnerability management.
Experience applying firmware updates and patches to communication systems.
Understanding of STIG implementation and security compliance.
Ability to manage dial plans and ensure system interoperability.
Experience troubleshooting complex UC/VTC issues.
Knowledge of network protocols as they relate to real-time communications.
Ability to work with vendor technical support for advanced issue resolution.
Experience with RMA processes and procedures.
Understanding of documentation requirements for government systems.
Strong problem-solving and analytical skills.
Excellent written and verbal communication abilities.
Ability to obtain and maintain required security clearances; the position calls for a secret clearance.
Willingness to work on-site in Huntsville, Alabama.

Nice To Haves

Knowledge of Expressway and dial plans.
Security+ certification.
Team collaboration and communication skills.
Cisco certifications such as CCNA Collaboration, CCNP Collaboration, or similar.
Experience working with DoD or Army communication systems.
Knowledge of Risk Management Framework (RMF) processes.
Familiarity with DoD security requirements and compliance.
Experience supporting global, distributed communication environments.
Background in network engineering or administration.
Knowledge of Quality of Service (QoS) as it applies to real-time communications.
Experience with Session Border Controllers (SBCs).
Familiarity with cloud-based collaboration solutions.
Understanding of voice and video codecs and optimization.
Experience with performance monitoring and analysis tools for UC systems.
Knowledge of bandwidth management for video communications.
Experience supporting executive-level video conferencing needs.
Background in UC system capacity planning.
Familiarity with current industry trends in unified communications.

Responsibilities

Provide engineering support for UC/VTC systems and infrastructure, including Session Initiation Protocol (SIP) systems.
Provide top-level support for telepresence and video conferencing technologies.
Provide operational support and performance analysis of global collaborative services.
Ensure supporting infrastructure is stable, reliable, and optimized.
Maintain, configure, upgrade, and manage UC/VTC infrastructure components, including Cisco Meeting Servers, telepresence management suites, CODECs, UC soft-client solutions, and virtualized appliances.
Evaluate Information Assurance Vulnerability Alerts (IAVAs) and security-related updates, and determine their impact on the UC environment.
Apply firmware updates and patches to mitigate identified vulnerabilities.
Implement Security Technical Implementation Guides (STIGs) as defined by the AMC ISSO and follow security requirements, including password management.
Assist with and provide input for Risk Management Framework (RMF) accreditation documentation updates.
Manage internal dial plans for associated UC systems and ensure interoperability with external DoD and Army organizations.
Work with system vendors to perform advanced troubleshooting.
Process Return Material Authorization (RMA) requests as needed.