Unified Communications Engineer
About The Position
NCC is seeking a Unified Communications Engineer to provide direct technical direction and analysis for telecommunications activities, including planning, designing, configuring, integrating, installing, and maintaining voice, video, and data telecommunications and communications networks and services with computer systems. This is an onsite position in Washington, D.C., and requires an active Top Secret clearance. The engineer serves as the senior technical authority for enterprise Unified Communications environments, providing leadership on strategic initiatives and mission-critical assignments. The role involves engineering and optimizing enterprise voice, video, and collaboration platforms; resolving complex technical issues; integrating UC solutions with directory, cloud, virtualization, and network infrastructure; and implementing secure communications that meet applicable standards. The engineer also leads modernization and migration projects, works with clients and stakeholders, maintains technical documentation and standards, and mentors team members.
Requirements
- Active Top Secret security clearance, with willingness to obtain a TS/SCI CI Polygraph.
- Bachelor’s degree in a related field.
- 10+ years of enterprise telecommunications and Unified Communications engineering or administration experience.
- Expert knowledge of voice, video, collaboration systems, and supporting networks.
- Experience with Cisco CUCM, Unity Connection, IM & Presence, Expressway, and Microsoft Teams Voice.
- Strong knowledge of SIP, H.323, MGCP, UDP, RTP, SRTP, and TLS protocols.
- Experience with QoS, BGP, OSPF, MPLS, IPSEC, Cisco CUBE, Oracle SBC, and related network technologies.
- Experience with ESXi virtualization, Cisco UCS, and cloud environments (IaaS, PaaS, SaaS).
- Knowledge of security controls, certificates, and compliance standards such as DISA STIGs.
- Strong leadership, decision-making, and project management skills.
- Demonstrated attention to detail.
- Excellent communication, interpersonal, and emotional intelligence skills.
- Proven ability to collaborate cross-functionally and lead teams effectively.
Nice To Haves
- Cisco Internetwork Expert (CCIE) Collaboration certification or Cisco Certified Network Professional (CCNP) Collaboration certification.
Responsibilities
- Serve as the senior technical authority for enterprise Unified Communications environments, providing leadership on strategic initiatives and mission-critical assignments.
- Establish goals, roadmaps, and project plans aligned with organizational objectives.
- Design, engineer, integrate, and optimize enterprise voice, video, and collaboration platforms, including Cisco CUCM, Unity Connection, Expressway, and Microsoft Teams Voice.
- Provide Tier 4 troubleshooting, root-cause analysis, and resolution for complex outages and performance issues.
- Analyze network performance, traffic flows, interfaces, and protocols to recommend improvements and modernization efforts.
- Integrate UC solutions with Active Directory, cloud services, virtualization platforms, and network infrastructure.
- Implement secure communications using TLS, SRTP, certificates, and IPSEC, and ensure compliance with applicable standards such as DISA STIGs.
- Lead projects such as technology refreshes, data center migrations, and collaboration platform enhancements.
- Partner with clients and stakeholders to assess needs, analyze data, and recommend solutions.
- Develop and maintain SOPs, engineering documentation, diagrams, and technical standards.
- Mentor team members, advise leadership, delegate effectively, and collaborate across organizational levels.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
