Unemployment Insurance Technician 1 (Multiple PCNs)

State of Alaska • Anchorage, AK

6d • Hybrid

About The Position

This recruitment is exempt from the Hiring Freeze (Administrative Order 358). ATTENTION ALASKA RESIDENTS! The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for multiple Unemployment Insurance Technician 1s located in Anchorage! No Cover Letter Required! These positions are in the General Government Unit (GGU) at a Range 14. What You Will Be Doing: You will be working in a claim center environment answering phone calls from the public to assist with their Unemployment Insurance (UI) claims and making benefit eligibility decisions. You will be provided with up to 12 weeks of paid training in class to help you acquire the knowledge and skills to process UI claims accurately, timely, and independently. Our Mission, Values, and Culture: As an Unemployment Insurance (UI) Technician 1, the work you complete will contribute to the UI programs' mission by assisting Alaska’s unemployed workers with timely and accurate UI benefits. Please watch our quick recruitment video conducted by our staff for the UI culture one would experience: https://labor.alaska.gov/video/UI_Recruitment_Video2.mp4

Requirements

• One year of experience that includes work such as providing customer service, support, and feedback.
• Explaining laws, rules, policies and procedures, services, or program requirements.
• Gathering information and making eligibility or benefit determinations.
• Calculating costs, refunds, taxes, or benefits.
• Providing written explanations, summaries, reports, or correspondence.
• Eliciting information and inputting data into information systems or databases.
• Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives and makes recommendations.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
• Must meet Alaska Residency Requirements.
• Must have a legal right to accept employment in the United States.

Responsibilities

• Answering phone calls from the public to assist with their Unemployment Insurance (UI) claims.
• Making benefit eligibility decisions.
• Processing UI claims accurately, timely, and independently.
• Taking, processing, and educating on UI claims and eligibility determinations telephonically with unemployed Alaskans and employers.

Benefits

• Up to 12 weeks of paid training in class.
• Hybrid teleworking environment for employees who meet UI eligibility performance standards.
• Paid leave accrual and holidays.
• Comprehensive retirement plan.
• Competitive health, vision, and dental plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed