Unemployment Compensation Executive 1

Commonwealth of Pennsylvania • Dauphin County, PA

6d • Hybrid

About The Position

The Unemployment Compensation Executive 1 position with the Office of Unemployment Compensation Service Centers offers a chance to lead key operations that support claimants and employers across Pennsylvania. You will guide teams, strengthen processes, and help maintain high standards of service. This role allows you to grow as a leader while shaping programs that reach communities statewide. Join an agency that values dedication, teamwork, and strong public service.

Requirements

• Six years of responsible administrative or staff experience including three years in a public employment security agency in the area of unemployment compensation or a closely related program within or outside government service, and a bachelor's degree; or Any equivalent combination of experience and/or training which provides the Required Knowledges, Skills, and Abilities.
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.
• Must pass an enhanced background check prior to beginning employment, including a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Responsibilities

• Direct staff across claimant and employer services to support UC processing
• Manage functions such as wage record maintenance, claim adjustments, and employer account actions
• Ensure training programs and operating procedures remain current and effective
• Review performance measures to maintain high quality and strong customer responsiveness
• Interpret UC law to establish procedures and recommend needed changes
• Participate in modernization efforts and support system improvements across UC Operations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager