Unemployment Compensation Claims Intake Interviewer - Scranton

Commonwealth of Pennsylvania • Lackawanna County, PA

4d • Hybrid

About The Position

The Unemployment Compensation Intake Interviewer with the Department of Labor & Industry, Scranton UC Service Center, plays an important role in helping people move forward during challenging times. This position gives you the chance to guide claimants through the first steps of receiving support. Your work helps ensure that individuals can navigate the process with confidence and clarity. Join a team that values accuracy, service, and meaningful impact. This position focuses on helping claimants begin the process of applying for unemployment benefits by gathering key information and guiding them through required steps. The role requires steady attention to detail, clear communication, and the ability to manage information from multiple sources.

Requirements

• Successful completion of the Unemployment Compensation Intake Interviewer Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or
• Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues.
• Meet the PA residency requirement.
• Able to perform essential job functions.
• Pass an enhanced background check prior to beginning employment, including a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Responsibilities

• Conduct telephone interviews to collect information for initial, continued, or additional unemployment claims
• Operate computer programs to enter data, review records, and identify issues that may affect eligibility
• Advise claimants about their rights and responsibilities under Pennsylvania unemployment law
• Review monetary and nonmonetary factors that may affect a claim and refer cases to the appropriate unit
• Examine submitted documents for needed information and prepare forms to request or confirm wage and separation details
• Contact claimants, employers, or service centers to resolve questions and move claims toward completion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed