Unemployment Compensation Claims Intake Interviewer - Erie

Commonwealth of Pennsylvania • Erie County, PA

5d • Hybrid

About The Position

As an Unemployment Compensation Claims Intake Interviewer with the Office of Unemployment Compensation Service Centers in Erie, you become a trusted resource for individuals navigating a challenging moment in their lives. This role assists customers who file claims for unemployment compensation by telephone, mail, or via the Internet. The work you do strengthens your community and provides a sense of purpose. Do not miss out on this opportunity to help your fellow Pennsylvanians in their time of need—apply today! The Unemployment Compensation (UC) team assists customers with filing claims for unemployment compensation and answering questions about UC benefits and processes. With our team, you will help gather and analyze pertinent data to help establish valid claims for unemployment compensation benefits in accordance with the PA UC Law.

Requirements

• Successful completion of the Unemployment Compensation Intake Interviewer Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) program; or
• Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or
• Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues.
• You must meet the PA residency requirement.
• You must be able to perform essential job functions.
• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment.
• Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Responsibilities

• Answer telephone calls to collect data for initial, continued, or additional claims for unemployment benefits; type accurately while speaking and listening effectively
• Use computer programs to enter information, update records, and identify factors that affect eligibility; issue payments to eligible claimants
• Explain claimant rights and responsibilities under PA UC Law
• Review monetary and nonmonetary factors and refer claims to the appropriate unit for processing as needed
• Reach out to claimants, employers, and other service center staff via telephone, fax, email, and postal mail to clarify information and support timely processing
• Examine forms and confirm required information is provided; prepare and send appropriate follow-up materials

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed