Bilingual Unemployment Compensation Claims Intake Interviewer (Spanish-English) - Erie

Commonwealth of Pennsylvania • Erie County, PA

4d • Hybrid

About The Position

As a Bilingual Unemployment Compensation Claims Intake Interviewer with the Office of Unemployment Compensation Service Centers in Erie, you become a trusted resource for individuals navigating a challenging moment in their lives in both Spanish and English. This role assists customers who file claims for unemployment compensation by telephone, mail, or via the Internet. The work you do strengthens your community and provides a sense of purpose. Do not miss out on this opportunity to help your fellow Pennsylvanians in their time of need—apply today!

Requirements

• Successful completion of the Unemployment Compensation Intake Interviewer Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) program; or Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues.
• Ability to read, write, and speak in Spanish.
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.
• Must pass an enhanced background check prior to beginning employment, including a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Nice To Haves

• Proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.

Responsibilities

• Answer telephone calls in both Spanish and English to collect data for initial, continued, or additional claims for unemployment benefits; type accurately while speaking and listening effectively
• Use computer programs to enter information, update records, and identify factors that affect eligibility; issue payments to eligible claimants
• In both Spanish and English, explain claimant rights and responsibilities under PA UC Law
• Review monetary and nonmonetary factors and refer claims to the appropriate unit for additional processing as needed
• Reach out to claimants, employers, and other service center staff via telephone, fax, email, and postal mail in both Spanish and English to clarify information and support timely processing
• Examine forms and confirm required information is provided; prepare and send appropriate follow-up materials

Benefits

• Opportunity to work from home (telework) part-time, upon successful completion of the required probationary period.
• Option to report to the headquarters office in Erie if unable to telework.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed