Underwriting Support Manager

Starr Insurance • Chicago, IL

5d

About The Position

The Underwriting Support Manager supports the underwriting team within the Captive group by overseeing daily operations, ensuring adherence to underwriting guidelines, and assisting with the development and implementation of underwriting strategies. The role requires a strong understanding of commercial property and casualty insurance, leadership skills, and the ability to collaborate with stakeholders.

The manager supervises and develops underwriting assistants, supports underwriters in evaluating new and renewal business, and oversees the timely and accurate processing of applications, endorsements, and renewals. The role also develops quality-control measures, works with internal departments and external partners to support service delivery and risk management, and reports on underwriting performance and trends to senior management.

Requirements

• Bachelor’s degree in Business, Finance, Insurance, or a related field.
• At least 5 years of experience in commercial property and casualty insurance underwriting.
• At least 2 years of experience in a supervisory or management role.
• Strong knowledge of underwriting principles, practices, and guidelines.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Strong communication and interpersonal skills, including the ability to build and maintain relationships with internal and external stakeholders.
• Proficiency in underwriting software and Microsoft Office Suite.

Nice To Haves

• Professional designation such as CRIS, CPCU, ARM, or AU.

Responsibilities

• Supervise and mentor underwriting assistants, providing guidance, training, and performance evaluations.
• Foster a positive, collaborative work environment and encourage professional development.
• Assist underwriters with evaluating and analyzing new and renewal business in accordance with company guidelines and risk appetite.
• Collaborate with underwriters to develop and implement risk management strategies.
• Oversee daily underwriting support operations and ensure applications, endorsements, and renewals are processed accurately and on time.
• Implement and monitor workflows and processes to improve efficiency and productivity.
• Identify operational challenges and propose and implement solutions.
• Develop and implement quality-control measures to maintain underwriting standards.
• Work with claims, risk control, sales, and other departments to support service delivery and risk management.
• Build and maintain relationships with brokers, agents, and clients, providing customer service and support.
• Prepare and present regular reports on underwriting performance, trends, and key metrics to senior management.
• Analyze data to identify improvement opportunities and support strategic decisions.

Benefits

• First-class training and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager