Underwriting Support Supervisor

Church Mutual Insurance Company, S.I.•Merrill, WI

About The Position

The Underwriting Support Supervisor leads and manages underwriting support staff serving Broker/Specialty Markets. The role oversees premium development, quote preparation, and policy issuance and maintenance in accordance with underwriting policies, regulatory requirements, performance expectations, and deadlines. The supervisor supports staff at all levels with rating, quoting, issuance, and policy maintenance, and provides policy information and reports to executive management, colleagues, brokers, and insureds. The position sets priorities and workload, builds relationships with brokers and internal partners, and manages direct reports, including recruiting, hiring, training, performance appraisal, salary administration, and professional development coaching. It also contributes to underwriting goals and budgets, evaluates large-account rating and pricing processes, participates in departmental and special projects, and travels as needed to visit brokers and insureds for presentations or relationship development.

Requirements

At least five years of property and casualty insurance-related experience, with a proven record of favorable working relationships with brokers or direct agents.
Strong background quoting and issuing large property and casualty accounts, defined as accounts with annual premiums exceeding $50,000, with increasing levels of responsibility.
High school diploma or equivalent.
Proven ability to creatively quote large accounts.
Demonstrated superior knowledge of processing systems.
Ability to foster and maintain excellent relationships with brokers, direct agents, and senior living representatives.
Knowledge of underwriting functions, insurance coverages, and rate making.
Knowledge of religious practices and religious organizations.
Strong judgment, decision-making, organizational, and negotiation skills.
Ability to communicate effectively through active listening and sharing information.
Coaching skills to help others grow and attain personal goals.
Ability to handle confrontation and work toward a sound resolution.
Ability to work collaboratively in a team environment and independently.
Strong leadership skills to help underwriting personnel, peers, and others attain corporate objectives.
Ability to recognize potential improvements and act as a change agent for the department.
Ability to maintain confidentiality.

Nice To Haves

Significant property and casualty industry knowledge demonstrated through experience in underwriting, claims, risk management, or related areas.
Previous management experience.
Bachelor's degree; comparable industry experience may be considered.
CPCU designation or evidence of continuing education in the insurance industry.
High-level knowledge of underwriting tools such as loss development, trending, large deductible products, and loss projections.

Responsibilities

Lead and manage underwriting support staff to develop premiums for underwriter review, prepare quotes, and issue policies in compliance with company policies and regulatory filings and in accordance with target dates, performance standards, and quality expectations.
Provide timely reports and policy information to executive management, brokers, insureds, and others.
Help underwriting support personnel develop technical expertise in company products and processing systems; share knowledge, mentor, and train staff to identify and resolve issues.
Review and evaluate rating and pricing processes for the large accounts market and recommend enhancements or changes.
Build relationships with brokers, sales associates, and internal partners to support corporate goals and excellent service.
Recruit, hire, train, appraise, and administer salaries for direct reports; coach them on professional development goals.
Participate as a member of the Broker/Specialty Markets underwriting management team to discuss underwriting issues, develop efficiencies, and identify and resolve departmental needs.
Develop leadership skills through publications, seminars, and conferences, and share acquired knowledge with peers.
Participate in or lead assigned projects and special research projects.
Assist annually with developing Broker/Specialty Markets underwriting goals, objectives, and supporting budget.
Travel as necessary to visit brokers and insureds for new or renewal presentations and to foster business relationships.