Customer Service Underwriting Supervisor

FCIC • Bedford Park, IL

3d • Onsite

About The Position

First Chicago Insurance Company is seeking an Underwriting Supervisor to oversee and monitor the Personal Lines Underwriting team, with a strong focus on quality and timeliness. The supervisor reviews exceptions and makes determinations based on established underwriting rules and procedures. The role schedules, prioritizes, and assigns work to optimize productivity. This is an on-site position.

Requirements

• Insurance industry experience.
• At least 3 years of underwriting experience.
• Solid knowledge of technical underwriting.
• Ability to work independently on technical and administrative matters in accordance with company policies and procedures.
• Leadership, training, and development abilities.
• Excellent communication, interpersonal, and organizational skills.

Responsibilities

• Identify training needs and assist in designing training programs for the department and employees.
• Monitor and report on each employee’s processing and phone performance standards.
• Perform the assigned monthly number of underwriting and processing audits for each employee.
• Provide input for performance appraisals covering processing, underwriting quality, and quantity.
• Provide input regarding processing- or underwriting-related performance issues.
• Develop positive and productive relationships with Independent Producers.
• Mentor and guide underwriting staff.
• Coordinate with internal business partners in Actuarial, Underwriting, Claims, Accounting, and Human Resources to support operational efficiencies at the branch level.
• Remain continuously logged into the Personal Lines ACD as the last person in the queue.
• Perform additional duties as assigned.

Benefits

• Competitive salaries.
• Training and development commitment.
• Medical, dental, and vision reimbursement.
• Short-term and long-term disability insurance.
• Life insurance.
• Flexible Spending Account.
• Telemedicine benefit.
• 401(k) with company match.
• Paid time off and paid holidays.
• Tuition reimbursement.
• Wellness program.
• Company-sponsored events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed