Underwriting Center Underwriting Manager

UFG Insurance•,

3d•$103,221 - $136,105

About The Position

UFG is hiring an Underwriting Center Underwriting Manager to lead approximately 6–9 underwriters. The role combines day-to-day people leadership, workflow and process management, referral underwriting, and problem-solving to help the team achieve its objectives and goals. The manager oversees underwriters’ work and also performs some direct underwriting. The position involves managing staff performance and workloads, supporting sound risk analysis and pricing, conducting quality audits, and providing referral guidance. The manager also works with internal partners and agency partners, and supports team training, development, hiring, onboarding, and change initiatives. When workflow allows, the manager underwrites renewal business within delegated authority and documents underwriting decisions.

Requirements

High school diploma or equivalent.
Seven or more years of commercial lines insurance underwriting experience is preferred.
Ability to identify, analyze, and resolve problems; motivate and develop staff; and recognize and meet customer needs.
Ability to influence and mentor others through personal leadership.
Advanced knowledge of the broad range of businesses insured by UFG.
Technical underwriting expertise and strong knowledge of risk appetite and evaluation.
Ability to communicate difficult messages effectively and concisely in writing and verbally.
Strong emotional intelligence and ability to lead by example.
Excellent negotiation skills and ability to collaborate tactfully and diplomatically with internal and external partners.
Ability and willingness to make decisions and accept responsibility.
Self-starting, organized, and able to work autonomously.
Familiarity with related Commercial Lines functions, including corporate underwriting, underwriting, risk control, premium audit, and marketing.
Advanced risk evaluation skills and insurance contract knowledge.
Strong customer orientation and ability to build and maintain successful relationships within the company and with external contacts.

Nice To Haves

Four-year college degree.
Completion of or active progress toward an AU, CIC, or CPCU designation.
Seven or more years of commercial lines insurance underwriting experience.

Responsibilities

Review and analyze the portfolio to help ensure progress toward key business objectives.
Provide Underwriting Center team members with expertise on systems, processes, and procedures.
Ensure team members conduct sound risk analysis, make appropriate pricing decisions, and handle referrals in support of growth, retention, and profit goals.
Conduct regular quality audit file reviews.
Provide agency partners with timely and professional service.
Collaborate with Field Underwriting, Underwriting Support, Sales and Distribution, Risk Control, Legal, Claims, and other internal partners.
Conduct training and provide guidance, mentoring, and coaching to team members.
Help lead the team through change in collaboration with Underwriting Center leadership.
Manage staff toward service and production goals while ensuring compliance, underwriting documentation, performance standards, and execution of business and line-of-business initiatives.
Collaborate with Underwriting Center leadership on hiring, training, onboarding, and employee development through regular conversations, goal setting, and KPI tracking within UFG’s performance management framework.
Monitor underwriters’ workloads and adjust them as needed to meet company service standards for processing transactions.
Serve as the first point of contact for direct reports and as a referral authority for the Underwriting Center team.
Underwrite renewal business profitably as workflow allows, including risk selection, pricing, contractual integrity, and account management, in accordance with delegated authority and compliance requirements.
Develop, analyze, and evaluate information and exposures for lower-premium risks.
Document the underwriting thought process in assigned files.
Classify and price risks appropriately based on exposures and controls.