Underwriting Manager

New Mexico Mutual Casualty Company•Albuquerque, NM

About The Position

The Underwriting Manager ensures consistent application of the company’s risk appetite across the underwriting unit and serves as a technical and underwriting authority for department staff. Working closely with the Director of Underwriting, the manager identifies and implements programs that expand business opportunities, strengthen customer service, and advance innovation. The position oversees assigned underwriting teams, sets workload and workflow priorities, monitors production, and supports staffing adequacy and achievement of service standards and departmental objectives. It also supports the Director in overseeing and developing short- and long-term underwriting projects, strategic initiatives, and organizational goals. The position manages department workflow and productivity, supports recruitment and staff development, evaluates performance, and conducts quality-control audits. It provides guidance on complex accounts, analyzes the book of business for improvement and development opportunities, and oversees technology projects that support underwriting operations. The manager also advances agency relations, ensures compliance with applicable rules and regulations, and maintains relationships with agents, insureds, regulatory personnel, and company teams. The work is performed under general office conditions with light physical demands and exposure to VDT screens. Employees follow safety and building-security rules and help maintain safe and efficient operating conditions. The company maintains a drug-free environment and conducts drug testing before employment and after work-related accidents.

Requirements

Bachelor’s degree from an accredited college or university in a business-related field.
At least seven years of property and casualty insurance underwriting experience.
At least two years in a leadership or management role with responsibility for technology initiatives and related projects.
Knowledge of underwriting procedures and the policy life cycle.
Proficiency in analyzing statistical data and identifying trends.
Ability to build and maintain relationships with internal and external stakeholders.
Ability to work independently, lead teams, and mentor staff.
Ability to comprehend and apply guidelines, rules, and statutes from a variety of manuals.
Excellent oral and written communication skills.
Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Adherence to New Mexico Mutual’s values and mission: Service Excellence, Trust, Ownership, One Team, and Boldness in thought and action.
Ability to develop and maintain positive working relationships through effective communication and collaboration.

Nice To Haves

CPCU or AU designation.

Responsibilities

Manage department workflow and monitor daily productivity to ensure controls and procedures are documented, maintained, and followed.
Participate in recruiting, training, and developing support staff.
Manage staff and evaluate individual production results in accordance with company policies and procedures.
Conduct regular, systematic quality-control audits for assigned staff.
Provide authoritative guidance to line staff on complex accounts and issues.
Analyze the book of business across portfolios and account sizes to identify improvement and business-development opportunities through innovative underwriting programs.
Provide oversight and strategic guidance for technology projects that enhance underwriting operations, improve efficiency, and support business objectives.
Support the department’s emphasis on agency relations to meet sales objectives.
Ensure compliance with rules and regulations affecting policy contracts and communicate standards to staff and affected departments.
Maintain relationships with agents, insureds, regulatory personnel, and company teams.
Support the Director of Underwriting in developing and overseeing underwriting projects, strategic initiatives, and organizational goals.