Underwriting Manager

Alliance Member Servic• Santa Cruz, CA, US, CA

10h•$125,000 - $170,000

About The Position

The Underwriting Manager leads a team of underwriting professionals in achieving organizational goals. Reporting to the Senior Underwriting Manager, the role works closely with other Underwriting Managers and collaborates with the organization’s management team. The manager oversees underwriting staff, supports sound technical underwriting decisions, monitors team performance, and contributes to the continued refinement of underwriting products, guidelines, and procedures. The position also includes broker, member, and prospective member visits as needed, and other duties assigned or requested by the Senior Underwriting Manager.

Requirements

8 to 10 years of multi-line commercial carrier underwriting experience required.
Strong technical Commercial Lines Property and Casualty underwriting knowledge and skills.
Thorough understanding of underwriting practices, coverages, rules, CLM, rating, and regulatory requirements in a multi-state environment.
Excellent written and verbal communication skills, including the ability to communicate clearly and concisely across all organizational levels.
Effective leadership and solution-based problem-solving skills, including the ability to anticipate issues and collaboratively evaluate information to develop proactive solutions.
Highly developed organizational skills and the ability to prioritize and control the work environment.
Self-motivation, independence, and the ability to deliver quality work in a timely manner.
Ability to work autonomously and make sound staff-management and technical underwriting decisions in a Commercial environment.
Consistent internal and external customer-service focus and ability to develop and maintain strong customer and broker relationships.
Demonstrated ability to lead and motivate underwriting teams and promote staff engagement and development.
Ability to delegate appropriately and maintain accountability in a fast-paced environment.
Proficiency with Word, Excel, Outlook, and the Internet.
Regularly required to bend, reach, or sit for up to 3 hours at a time.
Occasionally required to lift and/or move up to 10–20 pounds.
Must have adequate vision, with corrective lenses if needed, to clearly view a computer screen.
Must have adequate hearing to perform job tasks.
B.A. or B.S. degree or directly related equivalent experience.

Nice To Haves

2 to 3 years of managerial experience desired, and/or a strong aptitude or interest in leading and managing other professionals.
CPCU, CIC, or ARM designations preferred.

Responsibilities

Communicate company standards, mission, underwriting guidelines, and requirements to brokers, members, and staff.
Ensure team members follow rules, procedures, and referral guidelines across lines of business, reinsurers, and programs administered for other carriers.
Hire, develop, and retain staff, directly overseeing Underwriters, Associate Underwriters, and Support Specialists.
Identify skill gaps and developmental needs, oversee plans to address them, and support department-wide training.
Monitor and manage team performance using management reports, audits, referral reviews, quality check-ins, and performance reviews.
Identify staff or procedural problems and work with the Senior Underwriting Manager on action plans, feedback, and coaching.
Provide leadership and technical guidance on day-to-day underwriting, including complicated risks.
Authorize exceptions to underwriting rules and approve risks exceeding staff authority, within the manager’s own authority level.
Manage team schedules to ensure adequate daily staffing and appropriate workloads.
Establish annual goals and conduct annual performance evaluations for team members.
Conduct regular file audits to check compliance with underwriting and documentation standards.
Contribute to refining underwriting products, guidelines, and procedures and seek ways to improve the underwriting process.
Contribute proactively to department meetings.
Provide backup for team members as needed.
Conduct broker, member, and prospective member visits as needed.
Perform other duties assigned or requested by the Senior Underwriting Manager.