Underwriting Services Supervisor

Donegal Insurance Group • Marietta, PA

1d

About The Position

The Underwriting Services Supervisor will provide leadership, support, and coaching for the underwriting support team. Manage the assigned Commercial Lines (CL) Technical Assistant team as it relates to CL processes & procedures, positively affecting our agency partners & insured’s; assuring service standards are met.

Requirements

• Bachelor’s Degree with a background in insurance or equivalent experience
• 3 to 5 years of underwriting experience at a company or agency level.
• A minimum of 3 years of underwriting experience should be in the commercial lines sector of insurance
• Demonstration of self-development through attainment of professional insurance designations, CPCU, ARM, PLU, etc

Responsibilities

• Successfully coach & mentor a team of CL Technical Assistants as it relates to the following aspects of CL underwriting: Efficient Workflow Management, New Business rating & issuing, Endorsement handling and Renewal pricing as support for the underwriting team and observing service standards.
• Interview, hire, on-board staff as needed to maintain service levels. Invite Team Lead to assist with the on-boarding process.
• Request new equipment & new user network services & applications as needed.
• Successfully manage the work load of the team with assistance of the Team Lead to ensure that our customers receive quality timely service.
• Prepare & deliver performance reviews to the CL TA staff using feedback from the Team Lead and results of quality assurance checks.
• Work with the Team Lead in determining schedules, training needs, overtime needs and priorities. Recommending & approving Overtime as needed.
• Approve time cards and time off requests, communicating to Team Lead, while maintaining efficient staffing based on business needs.
• Provide feedback to the management team as it relates to support processes regarding business environment
• Assist data entry unit on the processing of new business, renewals, policy changes and all other related transactions
• Lead an interactive group as coordinator working with a selected team of underwriters and commercial lines management, for the purpose of maintaining an open dialogue leading to workflow and process improvements

Benefits

• Medical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date.
• 401(k) with the first 3% matched at 100%: the next 6% is matched at 50%
• Paid vacation, sick days, paid holidays, & bereavement days
• Career Development: Including college partnership discounts and industry designation(s) reimbursements
• company-paid basic life insurance
• short & long-term disability insurance
• employee stock purchase plan
• employee assistance program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level