Director, Services Underwriting

Majesco

4h•$140,000 - $175,000•Remote

About The Position

Majesco isn’t just riding the AI wave – we’re leading it for the P&C, L&AH, and Pension & Retirement markets. Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance and pension core as an intelligent platform that enables insurers and pension & retirement providers to move faster, see farther and operate smarter. As leaders in intelligent SaaS solutions, we’ve embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and long-term financial security for policyholders and plan participants. In a world where change is constant, our native-cloud SaaS platform empowers insurers, MGAs, and pension & retirement providers with the agility to adapt to evolving risk, regulation, and market expectations, modernize operating models, and accelerate innovation at scale. With 1400 implementations and more than 375 customers worldwide, Majesco is the AI-native solution trusted to power the future of insurance and pension & retirement. Break free from the past and build the future of insurance At Majesco, this means joining a team leading the insurance and retirement industry through the AI revolution. You’ll collaborate with experienced leaders and global teams building and scaling AI-native solutions that solve complex, real-world challenges - where innovation moves from concept to production, decisions carry real weight, and execution matters. If you’re looking for a place where your expertise is trusted, your judgment is valued, and your work helps define what’s next for intelligent insurance and retirement technology, Majesco is where that work happens. Director, Services — Driving Transformation in Insurance Technology Location: Remote United States or Canada Role Overview At Majesco, transformation isn’t theory — it’s execution. As Director, Services, you will lead the execution of complex, multi-million-dollar SaaS programs that redefine how insurance technology is delivered and sustained. This is a player/coach leadership role for a senior delivery leader who can directly own major client outcomes while also building and leading a high-performing delivery organization. You will oversee active implementations from kickoff through go-live and production stability, with accountability for timeline, margin, quality, production readiness, and client confidence. In addition to leading a portfolio, you will personally own at least one major customer engagement, with clear financial responsibility and an expected utilization target, while coaching other program leaders to deliver with the same level of rigor. This role is part of the services leadership group of this Business Unit and will work closely with Development Leads, Architects, Product Owners, QA, PMO, Sales, and Client Partners to strengthen execution, modernize delivery practices, and help migrate the business toward the next generation of Majesco’s product and operating model. Occasional international travel between Canada and the United States is expected.

Requirements

10 plus years of senior leadership experience delivering enterprise software or SaaS solutions for insurance or financial services organizations.
Proven success leading large-scale transformation programs across multi-disciplinary, multi-vendor teams.
Understanding of Life, Health, and Annuity insurance operations lifecycle from quoting and underwriting to policy administration, billing, claims, enrollment, or group benefits platforms.
Demonstrated success in a player/coach model, combining direct client ownership with team leadership and talent development.
Experience managing Project Managers and related delivery roles in a scaled implementation environment.
Strong command of delivery governance, risk management, financial control, and operating cadence.
Hands-on experience with Agile delivery, Jira, NetSuite, modern delivery tooling, and practical application of AI in delivery execution.
Executive presence with the ability to operate effectively in both client boardrooms and day-to-day delivery forums.

Responsibilities

Own end-to-end execution of a portfolio of active implementations, ensuring commitments on timeline, scope, quality, margin, and go-live readiness are met.
Serve in a player/coach capacity by directly owning at least one major customer implementation while managing and coaching other project leaders.
Manage other Project Managers and Analysts, building a strong leadership bench with clear accountability, operating discipline, and execution focus.
Lead from the front — staying deeply engaged in plans, estimates, risks, dependencies, financials, and stakeholder alignment, intervening early when outcomes drift.
Own financial governance across implementations, including forecasting, margin management, staffing alignment, utilization, and delivery transparency.
Collaborate as part of the services leadership team with Development Leads, Architects, Product Owners, and QA to drive coordinated execution across delivery, product, and engineering.
Drive AI adoption across the implementation lifecycle, including planning, execution, status reporting, quality, knowledge reuse, and delivery acceleration.
Partner with the PMO to drive maturity in implementation delivery, including migration away from legacy delivery practices toward Majesco’s broader operating model, governance standards, templates, and tools.
Improve delivery consistency through stronger use of templates, standard operating mechanisms, governance, and scalable implementation processes.
Accelerate Agile adoption across implementations, driving practical use of iterative planning, prioritization, transparency, and execution discipline.
Work directly with executive leadership on the strategy and actions required to migrate the business to the next generation of Majesco’s product and implementation approach.
Collaborate with Sales and Client Partner teams to examine client footprint, identify expansion opportunities, strengthen delivery positioning, and improve continuity from sales through implementation and ongoing account growth.
Partner directly with client executives and steering committees to align delivery with business strategy and measurable value realization.