Underwriting Data Support Specialist I - Commercial Lines
About The Position
Western National Insurance Group is seeking an Underwriting Data Support Specialist I to join its Commercial Lines team. This hybrid/in-office position is not available as a fully remote role. The role provides support through data entry for new business, renewals, and endorsements, along with routine clerical and reporting work. The specialist maintains accurate records, manually rates coverage when needed, and works with internal departments and team members. The role also involves responding to customers according to the company’s customer experience standards and helping resolve problems of limited or moderate complexity.
Requirements
- Good communication skills.
- Demonstrated attention to detail.
- Effective oral and written communication skills.
- High school diploma or equivalent.
Nice To Haves
- Ability to follow established processes and procedures.
- Time management skills and ability to meet deadlines.
- Customer service skills.
- Proficiency with various core systems, office and computer equipment, and software packages.
- Relationship-building skills.
Responsibilities
- Complete data entry for new business, renewals, and endorsements.
- Keep accurate and current records in designated systems that are accessible to others.
- Update routine reports and understand the information they contain.
- Perform duties that are routine and clerical in nature.
- Manually rate all lines of coverage, including nonautomated and infrequent coverages, as needed.
- Seek relevant information and answers to key questions from defined sources.
- Gather input and make recommendations to solve problems of moderate complexity.
- Apply knowledge to help solve problems of relatively limited scope and complexity.
- Follow customer experience standards by responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing customer expectations, using appropriate communication channels, and taking ownership to ensure issues are resolved.
- Frequently contact other internal departments and team members.
- Perform special projects and other duties as assigned.
Benefits
- Medical insurance plan options
- Dental insurance
- Vision benefits
- Life insurance
- Disability insurance
- Health Savings Accounts (HSA)
- Flexible Spending Accounts (FSA)
- 401(k) plan with 100% matching on the first 6% of employee contributions
- Wellbeing Program, including an onsite fitness studio
- Paid time off, including holidays, vacation, and volunteer time
- 100% company-paid tuition reimbursement for approved job-relevant coursework
- Access to The Institutes for risk and insurance education
- Paid parental leave
- Bonus opportunities
- Flexible work environment with hybrid and remote arrangements designed to balance individual, job, department, and company needs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
