Underwriting Data Support Specialist - Personal and Commercial Lines

Western National Group & Umialik Insurance•Edina, MN

About The Position

Western National Insurance Group is seeking a Support Specialist I to provide administrative support to underwriters and agencies. The role rates and enters transactions into established systems and supports the underwriting team. It offers an opportunity to develop underwriting support skills and contribute as a member of the team.

Requirements

Proficient in typing numeric and alphabetic characters.
Good communication skills.
Demonstrated attention to detail.
Effective oral and written communication skills.
Ability to follow a process.
Good time-management skills and ability to meet deadlines.
Customer service skills.
High school diploma or equivalent.
Proficient use of core systems, office and computer equipment, and software packages.
Relationship-building skills.

Responsibilities

Index new documents by document type and handling department.
Enter new business submissions and identify additional submissions and active policies to prevent duplication.
Update routine reports and understand the information they contain.
Perform special projects and other duties as assigned.
Seek relevant information and answers to key questions from defined sources.
Gather input and make recommendations to solve problems of moderate complexity.
Apply knowledge to help solve problems of relatively limited scope and complexity.
Follow customer experience standards, including responding promptly, maintaining a positive attitude, building rapport, demonstrating empathy, managing expectations, choosing the appropriate communication channel, and taking ownership to resolve customer issues.
Create and deliver varied types of messages and information.
Contact other internal departments and team members.