Phone Interview Technician (Bilingual)

ManhattanLife Insurance & Annuity Company•Houston, TX

4d•Onsite

About The Position

We are seeking an important role as a Spanish speaking Underwriting Case Specialist (Phone Interview Technician), for our Health Underwriting division. As our new Underwriting Case Specialist, you will be calling people who have applied for insurance to verify their health and medical history information. You will apply your knowledge of common medical conditions and medication in conversations with the customers applying for our products. While this position requires phone work, this does not include sales calls. This is a Houston-based in-office position.

Requirements

High School Graduate or equivalent (GED).
Must be bilingual in Spanish.
Knowledge of Medical Terminology.
Excellent verbal and written communication and interpersonal skills along with active listening.
Proficient technical skills using various programs and applications such as, Microsoft Office Suite, Microsoft Teams, Webex Teams, Microsoft SharePoint, etc.
Willingness to help and learn.
Ability to maintain a professional, friendly, and knowledgeable attitude in challenging situations.

Nice To Haves

Background in health or life insurance is a plus.
Experience working as Medical Scribe, Pharmacy Technician, EMT, Pre-Med students or any other health/medical related positions are eligible for Underwriting position.

Responsibilities

Manage inbound and outbound calls to applicants to verify application information.
Ask guided interview questions to applicants based on the underwriter’s needs.
Collaborate with agents and underwriting team regarding applications as it pertains to the underwriting process.
Obtain information and log in all questions with accuracy and in-depth detail.