Phone Scheduler (Bilingual)

Shenandoah Valley Medical System•Martinsburg, WV

4d•Onsite

About The Position

Shenandoah Community Health (SCH) is a Federally Qualified Health Center dedicated to improving healthcare access by addressing challenges such as cost, transportation, and language barriers. SCH offers a wide array of services including primary care for all ages, women's health, behavioral health, and oral health, complemented by on-site pharmacy, labs, and radiology. This role offers an opportunity to make a significant impact within the community. SCH is seeking a Patient Access Specialist for their Phone Room in Martinsburg, WV, who is fluent in both English and Spanish.

Requirements

Possess good listening and communication skills
High school diploma or the equivalent
Office skills including word processing, data entry, and recordkeeping principles
Excellent time management and organizational skills
Possess the ability to work in a courteous and professional demeanor with patients, co-workers, and community contacts.
Possess the ability to handle a multi-line phone.
Demonstrate a friendly, patient, and compassionate demeanor when dealing with people, even in difficult situations.
Ability to exhibit a personal commitment to the mission of SCH and to provide a high-quality experience to all.
Delivers high levels of our core values (respect, empathy, specificity, and genuineness), and demonstrates a compassionate and caring attitude to patients, clients, staff and visitors.
English/Spanish speaking required.

Nice To Haves

Previous knowledge of healthcare systems is preferred.

Responsibilities

Answering incoming calls in a professional and courteous manner.
Accurately scheduling patient appointments and managing provider schedules.
Updating the EHR (Electronic Health Record) as needed and advised.
Follow HIPAA Guidelines
Provide information on referrals.
Enter refill requests.
Patient Portal Requests
Work with Well Child and Annual GYN reports to fill SCH schedules and keep patient current on preventive care, enter data information into chart for reminder calls.
Data entry of call service messages
Return calls to patients with information from providers
Other duties as assigned.