Phone Technician (2026-173)

Acclaim Technical Services•Tysons, VA

13d•Hybrid

About The Position

Acclaim Technical Services (ATS), founded in 2000, is a leading cyber operations, intelligence solutions and operations, network infrastructure, engineering and business enablement and enterprise operations company supporting a wide range of U.S. Federal agencies. ATS is an Employee Stock Ownership Plan (ESOP) company. We are actively recruiting for a Phone Technician with a current TS/SCI w/ Poly to support our Network Solutions Division, based in Northern Virginia.

Requirements

Current TS/SCI w/ Poly clearance.
Excellent knowledge of various cabling methodologies, industry standards, troubleshooting techniques, and reading/understanding cable run lists.
Experience with installing endpoints including but not limited to desktop IT equipment, printers, VoIP and digital phones, network switches.
Experience resolving technical problems and answering queries involving computer hardware, network, and telecommunications systems.

Nice To Haves

Experience with implementation on the Sponsor's network LAN infrastructure.
Ability to adapt to quickly changing tasks and requirements.
Ability to quickly learn new skills while on the job.

Responsibilities

Support all facets of telephone installation, maintenance, and hardware troubleshooting a variety of telephone hardware (VoIP and legacy systems).
Execute infrastructure tasks, including pulling, terminating, and dressing cabling in strict accordance with industry regulations and Sponsor standards.
Diagnose and resolve complex technical issues, including faulty connections, dropped calls, and hardware malfunctions.
Provision and configure telephony features, including call routing, voicemail systems, extensions, and standard phone features.
Local travel is required between customer buildings throughout Northern Virginia, with the potential for temporary assignments to alternate locations in support of special projects.