Undergraduate Program Assistant

Boston College • Newton, MA

2d • $25 - $31 • Onsite

About The Position

This position serves as the primary point of contact for student visitors, telephone inquiries, and general undergraduate office emails. It manages the daily operations of undergraduate student services, including email communications and calendar management for key personnel. The role also provides high-quality customer service to prospective students and families, coordinates CSON-specific individual tours, and ensures all student-facing materials are accurate and professional. Additionally, it offers administrative support for orientation and registration, assists with maintaining undergraduate student records, utilizes the Navigate Platform for progress reports, and supports students in obtaining equivalency documentation. The role is also involved in the logistics and setup/breakdown for programming and large-scale events, and coordinates and administers the HESI exam for graduating seniors, serving as a second-line exam proctor.

Requirements

• 1-2 years of support experience preferably in higher education.
• High School diploma required
• Must be able to make decisions ensuring compliance with academic policies.
• Ability to prioritize workflow and manage administrative responsibilities effectively.
• Have a high degree of professionalism and customer-service orientation as well as excellent attention to detail and organizational skills.
• Demonstrated ability to work independently and collaboratively in a team environment.
• Outstanding oral and written communication skills and a demonstrated ability to exercise sound judgment in decision-making and problem-solving.
• Can-do attitude and positive outlook required.
• Knowledge of Excel, PowerPoint, MS Office, Google Suite, and Adobe Creative Cloud.

Nice To Haves

• Baccalaureate degree preferred

Responsibilities

• Serves as the primary point of first contact for student visitors, telephone inquiries, and general undergraduate office emails.
• Manages the daily operations of undergraduate student services, including email communications and calendar management for the Associate Dean, Assistant Dean, and Associate Director.
• Delivers high-quality customer service to prospective students and families, including coordinating and overseeing CSON-specific individual tours.
• Ensures all student-facing documents, presentations, and official department communications are accurate, professional, and up to date.
• Provides administrative support for CSON first-year orientation and registration sessions.
• Assists with maintenance of Undergraduate Student Records, including tracking clinical sequencing, course plan assignments, and summer course approvals.
• Utilizes the Navigate Platform to administer and assign midterm progress report cases to the appropriate student services professional.
• Provides direct student administrative support for obtaining equivalency documentation for CNA/PCA roles.
• Assists with logistics and setup/breakdown for programming and large-scale events, including printing, ordering food, supplies, and external services.
• Coordinates and administers the Health Education Systems Incorporated (HESI) exam for the graduating senior class for (December, May, and August graduates).
• Serves as a second-line exam proctor.

Benefits

• Tuition remission for Employees
• Tuition remission for Spouses and Children who meet eligibility requirements
• Generous Medical, Dental, and Vision Insurance
• Low-Cost Life Insurance
• Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
• Paid Holidays Annually
• Generous Sick and Vacation Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED