Summer 2027 Undergraduate Internship - Client Relations, Albuquerque

Fidelity • Albuquerque, NM

6d

About The Position

Fidelity’s full-time, paid, 10-week FIDTERN Program gives students the opportunity to contribute to real-world work and projects as members of a dedicated team. The program provides training and development, professional and financial development sessions, an optional mentorship program, and regional events with leaders and fellow interns.

As a front-facing client intern, you will shadow associates and listen to phone calls before beginning to take calls yourself, gaining real-time customer-facing experience. You will also have dedicated time each week for individual and group tasks and projects, networking with colleagues, and building client relationships. The internship could lead to full-time sales or customer service roles, such as Financial Customer Associate.

The program runs June 7, 2027, through August 13, 2027. Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles; onsite expectations vary and may evolve. Fidelity will not provide immigration sponsorship for this position. Fidelity’s regulated business may restrict hiring or association with individuals with certain criminal histories.

Requirements

• Be a current undergraduate college student who will return to coursework after the summer internship.
• Be available for the entire 10-week program, June 7, 2027, through August 13, 2027.
• Demonstrate empathy and a passion for helping people.
• Communicate effectively and build rapport and relationships with customers and the team.
• Have a strong interest in financial services.
• Be able to handle varied situations, emotions, and conversations while working toward a suitable resolution.

Responsibilities

• Shadow associates and listen to client phone calls.
• Begin taking client calls independently as confidence and experience develop.
• Participate in individual and group tasks and projects.
• Network with colleagues and build client relationships.
• Provide a positive customer experience through phone interactions and work toward suitable resolutions.

Benefits

• Paid 10-week internship program.
• Professional and financial development sessions, including career skills, workplace well-being, and financial literacy.
• Optional mentorship with experienced professionals.
• Regional onsite events and local outings with leaders and fellow interns.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed