Summer 2027 Undergraduate Internship - Client Relations, Albuquerque

Fidelity Investments•Albuquerque, NM

About The Position

Fidelity’s full-time, paid, 10-week FIDTERN Program gives undergraduate students the opportunity to contribute to meaningful real-world work and projects as members of a dedicated team. The program provides a firsthand experience of working at Fidelity, along with training and development intended to prepare interns for future roles. As a front-facing client intern, you will shadow associates, listen to phone calls, and begin taking calls independently as you build confidence and gain real-time customer-facing experience. You will also have dedicated time each week for individual and group tasks and projects, networking with colleagues, and building client relationships. The internship could lead to full-time sales or customer service roles, such as Financial Customer Associate. The program includes professional and financial development sessions, an optional mentorship program, and regional onsite events. The position is based in Albuquerque. Fidelity says it is transitioning to a full-time onsite working model through a phased regional and role-based rollout; onsite expectations vary and may evolve.

Requirements

Be a current undergraduate college student who will return to coursework after the summer internship.
Be available for the entire 10-week program, June 7, 2027 through August 13, 2027.
Demonstrate empathy and a passion for helping people.
Communicate effectively and seek to establish rapport and relationships with customers and the team.
Have a strong interest in financial services.
Be able to handle varied situations, emotions, and conversations while working toward a resolution suitable for all.
Fidelity will not provide immigration sponsorship for this position.

Responsibilities

Shadow associates and listen to client phone calls.
Begin taking client calls independently as confidence and experience develop.
Help provide an excellent customer experience through phone interactions and work toward suitable resolutions.
Complete individual and group tasks and projects during dedicated weekly time.
Network with colleagues and build client relationships.
Participate in professional and financial development sessions and regional events; mentorship is optional.