Undergraduate Academic Advisor Trainee
About The Position
The Undergraduate Academic Advisor Trainee assists with academic advising services and student-success initiatives for undergraduate students in the College of the Arts at California State University, Long Beach. The role works under the close supervision of the College of the Arts Director of Academic Advising, in collaboration with lead academic advisors, and in consultation with department leadership and faculty. The trainee responds to routine advising inquiries, reviews student records and degree audits, assists with degree planning and registration tools, and supports individual and group advising. The position also maintains advising documentation and databases, schedules appointments, prepares reports and materials, and helps students find forms, information, and campus resources. Complex academic concerns, petitions, appeals, and policy questions are referred to lead advisors or other designated personnel. The position supports orientation, outreach, recruitment and retention activities, workshops, registration events, presentations, and communications for current and prospective students and their families. The successful candidate develops knowledge of advising practices, student development theory, university policies, and student information systems through training, mentoring, and professional development. This is a temporary, one-year appointment with no permanent status; the assignment may expire before its stated end date. It is a 1.0 time-base appointment of 40 hours per week.
Requirements
- Equivalent to a bachelor's degree in behavioral sciences, public or business administration, or a job-related field; related experience may substitute for required education on a year-for-year basis.
- Ability to communicate with an ethnically and culturally diverse campus community.
- Ability to follow university policies, procedures, and guidelines, including safety, civility, information security, and nondiscrimination policies.
- Strong organizational, communication, and customer service skills; adaptable, detail-oriented, professional, and student-focused.
- Ability to support a positive university experience for students and contribute to the university's vision of excellence.
Nice To Haves
- Academic advising experience in a higher education setting is preferred.
Responsibilities
- Assist students with routine academic advising inquiries and help them navigate university policies, procedures, degree requirements, registration processes, and campus resources.
- Review student records and degree audits and assist with degree planning, registration tools, and individual or group advising sessions.
- Maintain accurate advising documentation, records, databases, and student information; organize student information and documentation.
- Refer complex academic concerns, petitions, appeals, and policy-related questions to lead advisors or designated personnel.
- Schedule appointments, prepare reports, update student-facing materials, and support advising operations.
- Prepare advising materials and workshop resources and assist with advising workshops, orientations, registration events, and outreach initiatives.
- Help students access information and university forms and connect them with appropriate campus departments and support programs.
- Assist with orientation, recruitment, retention, presentations, workshops, and outreach communications for current and prospective students and their families.
- Coordinate logistics and promote awareness of advising and student support services.
- Participate in training, mentoring, and professional development; develop knowledge of academic advising practices, student development theory, university policies, and student information systems.
- Perform other related student services duties as assigned and follow university policies and guidelines, including safety, civility, information security, and nondiscrimination requirements.
Benefits
- Up to 24 vacation days per year, depending on employee group and/or length of service.
- 14 paid holidays.
- 12 sick days annually with unlimited accrual.
- Medical, dental, and vision plans for eligible employees.
- CalPERS defined benefit retirement plan and voluntary savings options such as 403(b), 401(k), and 457 plans.
- Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
- Employee Assistance Program with confidential counseling and support services for employees and their families.
- Wellness programs and professional development opportunities.
- Insurance options including life, disability, and pet insurance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
