Undergraduate Academic Advisor Trainee

CSU Careers • Long Beach, CA

9d • Onsite

About The Position

The Undergraduate Academic Advisor Trainee assists with academic advising services and student success initiatives for undergraduate students in the College of the Arts at California State University, Long Beach. Under close supervision of the College of the Arts Director of Academic Advising, and in collaboration with lead academic advisors and in consultation with department leadership and faculty, the trainee handles routine advising inquiries, gathers and organizes student information, maintains advising records, supports outreach, orientation, and student success programs, and refers students to appropriate campus resources.

The position supports students as they navigate university policies and procedures, degree requirements, registration processes, and campus resources. Duties include reviewing student records and degree audits, assisting with degree planning and registration tools, supporting individual and group advising, preparing advising materials, and referring complex issues to lead advisors or other designated personnel. The trainee also assists with appointment scheduling, records and database maintenance, reports, student-facing materials, workshops, orientations, registration events, outreach, student intake, and referrals. The role includes training, mentoring, and professional development. This is a temporary, one-year appointment with no permanent status granted; the assignment may end earlier.

Requirements

• Equivalent to a bachelor's degree in behavioral sciences, public or business administration, or a job-related field; related experience may substitute for the required education on a year-for-year basis.
• Ability to communicate with an ethnically and culturally diverse campus community.
• Ability to follow university policies, procedures, and guidelines.
• Strong organizational, communication, and customer service skills.
• Professionalism, adaptability, attention to detail, and a student-focused approach.

Nice To Haves

• Academic advising experience in a higher education setting is preferred.

Responsibilities

• Assist with academic advising services and respond to routine student advising inquiries.
• Review student records and degree audits and assist with degree planning and registration tools.
• Support individual and group advising sessions and refer complex academic concerns, petitions, appeals, and policy questions to lead advisors or designated personnel.
• Gather and organize student information, maintain accurate advising records and databases, and prepare reports.
• Schedule appointments, prepare advising materials and workshop resources, and update student-facing materials.
• Assist with student intake, organize documentation, help students locate university forms and resources, and connect them with appropriate campus departments and support programs.
• Support advising workshops, orientations, registration events, recruitment and retention activities, presentations, and outreach communications for current and prospective students and their families.
• Help coordinate event logistics and promote awareness of advising and student support services.
• Participate in training, mentoring, and professional development to build knowledge of advising practices, student development theory, university policies, and student information systems.
• Perform other related academic advising and student services duties as assigned.
• Follow university policies, procedures, and guidelines, including safety, civility, information security, and nondiscrimination requirements.

Benefits

• Up to 24 vacation days per year, based on employee group and/or length of service.
• 14 paid holidays.
• 12 sick days annually with unlimited accrual.
• Medical, dental, and vision plans.
• Participation in the CalPERS defined benefit retirement plan and voluntary 403(b), 401(k), and 457 savings options.
• Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
• Employee Assistance Program counseling and support services for employees and their families.
• Wellness programs.
• Professional development opportunities.
• Life, disability, and pet insurance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level