Unclaimed Property Specialist | Phoenix AZ Hybrid | $18/hr W2

SunSoft Online • Phoenix, AZ

13d • Hybrid

About The Position

SunSoft Online is seeking 5 Unclaimed Property Specialists for a contract opportunity with an Arizona state agency in downtown Phoenix. This project runs in two phases. Phase 1 focuses on processing emails and entering data into the unclaimed property system. Phase 2 transitions to answering inbound calls on the Unclaimed Property Hotline, serving as the first point of contact for current and potential clients.

Requirements

• Record keeping
• Data entry
• Customer service
• Phone experience
• High school diploma or equivalent preferred
• Must be local to the Phoenix metro area (current Arizona address required on resume)
• Available for an in-person interview within 1 week
• Able to start within 2 weeks of an offer

Responsibilities

• Manage inbound calls in a timely, professional manner following call center scripts
• Identify customer needs, clarify information, research issues, and provide solutions
• Transfer data from paper formats into computer files and database systems; verify data against source documents
• Retrieve, classify, and organize forms and correspondence
• Sign for, sort, and distribute incoming mail; produce digital copies of documents for retention
• Update existing records and retrieve data from databases as requested

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED