UKG Advanced Scheduling Lead Platform Engineer

Cox Communications•Atlanta, GA

3d•Hybrid

About The Position

The UKG Advanced Scheduling Lead Platform Engineer is an application expert and business process designer for Advanced Scheduling and Analytics at Cox Automotive. The role works with business stakeholders to establish future-state application processes and configures the platform to support enterprise needs. Working with a cross-functional scrum team that includes product owners, application team members, and quality assurance engineers, the engineer designs, configures, enhances, and manages the platform and maintains its configuration with stakeholder, partner, and business input. The role supports functional, integration, and user acceptance testing, as well as release planning and execution, and may deliver product demonstrations and help create training materials as a subject matter expert. The engineer serves as an expert in UKG Pro Workforce Management Advanced Scheduling and Analytics, including forecasting, scheduling, and analytics, and supports process-improvement initiatives. This self-directed role analyzes current processes, identifies requirements, and recommends future-state processes and solutions to improve operations. It also provides ongoing product support and collaborates with business stakeholders, partners, vendors, and production support teams.

Requirements

Bachelor’s degree and 6 years of experience in a related field; alternatively, a master’s degree and 4 years, a Ph.D. and 1 year, or 18 years of related experience.
Working understanding of UKG Workforce Management Pro Scheduling, Time, and Pay, formerly known as UKG Dimensions.
Experience working with engineering teams to deliver product capabilities.
Experience designing, configuring, and supporting UKG Workforce Management Pro or similar advanced scheduling tools such as NICE or Aspect.
Ability to work collaboratively with product, operations management, HR, and IT teams.
Ability to define, design, configure, and test work and complete it to meet established objectives.
Ability to proactively engage with the business, stakeholders, and peers.
Ability to understand and articulate internal and external customer needs.
Ability to solve complex problems and proactively identify innovative solutions.
Ability to act as a change agent and remove roadblocks.
Curiosity and willingness to learn and expand knowledge.
Experience in a collaborative cross-functional team environment.
Effective verbal, written, and presentation skills, including the ability to communicate across business and technology teams.
Self-direction and ability to organize and prioritize work.
Must pass a pre-employment drug test. The company does not currently test for marijuana for this position; prohibited drug use during work hours or on company property or in company vehicles is described in the posting.

Responsibilities

Recommend design solutions and process, tool, or service improvements based on product knowledge, experience, outcomes, and best practices.
Provide advanced knowledge of the UKG Pro Workforce Management Advanced Scheduler module.
Own future-state processes, application configuration, and technology delivery.
Drive continuous improvement within workforce management.
Facilitate complex working sessions tailored to business needs.
Analyze data and present findings clearly and compellingly.
Advise stakeholders and partners on future-state designs that improve enterprise efficiency.
Support business stakeholders in solution-design sessions for advanced scheduling solutions.
Translate business requests into features and user stories with a cross-functional team, and help define functional, integration, and user acceptance test cases.
Maintain subject matter expertise in application features, capabilities, and business rules.
Provide ongoing support, monitoring, and maintenance of deployed products.
Work with the vendor and production support team to resolve production issues.
Participate in work-intake meetings, design and delivery ceremonies, daily stand-ups, sprint planning, retrospectives, and release planning.
Partner with product and business stakeholders to understand product strategy and develop ideas that support it.
Apply scheduling experience in multiple-skill and multichannel environments.