Lead Platform Engineer

Skybox Capital•Chicago, IL

1d•$165,000 - $210,000•Onsite

About The Position

GoTickets is a growing live-event ticket marketplace connecting fans with sports, concerts, theater, and comedy across the country. Its infrastructure supports customer experiences from browsing through checkout, as well as inventory, partner integrations, and internal business systems. The Lead Platform Engineer will own the performance, reliability, and security of the infrastructure. Working directly with the SVP of Engineering and the technical founder, this person will influence architecture and investment decisions and improve a production platform with real traffic. The role begins as a senior individual contributor, with the opportunity to build and lead a platform team as the business grows. The position is based primarily in the GoTickets office in Chicago, Illinois. It is full-time and reports to the SVP of Engineering. Compensation is $175,000–$225,000 base plus target bonus. Visa sponsorship is not available.

Requirements

Approximately 5–10+ years of relevant experience in Platform Engineering, DevOps, Site Reliability Engineering, or Cloud Infrastructure.
Strong hands-on experience with AWS, Kubernetes, and Amazon EKS.
Production experience writing and maintaining Terraform infrastructure.
Experience with Cloudflare, cloud security, and infrastructure access management.
Demonstrated experience managing on-call rotations, troubleshooting production outages, and conducting root-cause analysis.
Experience supporting highly scalable, high-availability production platforms.
Experience building or maintaining CI/CD pipelines and automated deployments.
Strong knowledge of AWS IAM, networking, infrastructure security, and monitoring.
Ability to independently own infrastructure projects and solve complex technical problems.
Strong communication skills and interest in growing into broader technical leadership responsibilities.

Responsibilities

Own infrastructure health across staging and production, including Kubernetes and AWS services.
Establish performance baselines, service-level objectives, monitoring dashboards, and actionable alerts.
Participate in on-call rotations and lead incident response for production infrastructure issues.
Troubleshoot outages, conduct root-cause analysis, and implement long-term solutions.
Improve platform scalability to handle significant traffic spikes during high-demand live events.
Own high availability and disaster recovery, including redundancy, failover, backups, and recovery procedures.
Manage infrastructure upgrades, patching, vulnerability remediation, and cloud cost optimization.
Design, operate, and improve the Amazon EKS/Kubernetes platform, including networking, ingress, node scaling, and Helm charts.
Own CI/CD infrastructure using Jenkins, Argo CD, and automated deployment workflows.
Maintain infrastructure as code using Terraform and Terraform Cloud.
Build scalable, reliable infrastructure that supports engineering and data teams.
Automate operational processes and improve deployment efficiency.
Partner with application engineers on production releases, infrastructure changes, and database migration safety.
Own infrastructure security controls across AWS and Kubernetes environments.
Manage IAM, workload identity, secrets management, and least-privilege access.
Operate Cloudflare for traffic management, security, and secure access to internal applications.
Monitor and respond to credential misuse, unauthorized access, and infrastructure configuration drift.
Maintain security boundaries between production, staging, development, and automation systems.
Support secure access and operational controls for AI tools and integrations.
Partner with the SVP of Engineering to establish infrastructure priorities and technical direction.
Lead significant platform improvements and infrastructure migrations from design through production.
Make architectural decisions balancing scalability, reliability, security, and cost.
Collaborate with engineering teams and mentor developers on infrastructure best practices.
Help establish and eventually grow the platform engineering team.